Job Opportunities in United States
November 6, 2024
Washington Pavilion
Sioux Falls
FULL TIME & PART TIME
Guest Services Lead - Full Time!
Guest Service Lead - Full Time!
Exciting Career Opportunity!
Are you passionate about leading others and being in a fun, mission driven, employee friendly environment? If the answer is yes, we have an opportunity for you in our Box Office! Washington Pavilion Management, Inc. is looking for a full time Guest Services Lead seeking an exciting opportunity to create exceptional experiences for patrons and employees.
The Guest Services Lead is a full-time (hourly) opportunity. Must be available to work days, evenings, weekends, and some holidays.
What you get to do!
What you need to have to be successful!
A fun, engaging culture with Excellent Compensation + an attractive Full Benefits package : Medical, Dental, Vision. Company paid Life Insurance, STD, LTD, and Employee Assistance Program. A 401K retirement plan with a 6% company match. Generous Paid Time Off plan (includes personal/sick/holidays). Free Membership to Washington Pavilion + perks such as discounts on tickets/shows/events, and a discount at the WP Café on-site, Washington Pavilion apparel, and fun special events for staff!
If this is a great fit for you to work in an amazing place filled with creative energy and excitement, Apply for it Today !
EOE, Background Check
Exciting Career Opportunity!
Are you passionate about leading others and being in a fun, mission driven, employee friendly environment? If the answer is yes, we have an opportunity for you in our Box Office! Washington Pavilion Management, Inc. is looking for a full time Guest Services Lead seeking an exciting opportunity to create exceptional experiences for patrons and employees.
The Guest Services Lead is a full-time (hourly) opportunity. Must be available to work days, evenings, weekends, and some holidays.
What you get to do!
- Perform opening & closing procedures for the department.
- Supervise Guest Services representatives in their daily work. Assist part time and full time Box Office staff as needed with procedures and event questions.
- Lead part time/full time staff by example and suggest corrections as needed
- Ensure daily coverage of department stations, including registers and phone support.
- Reconcile sales with payment receipts and prepare deposits. Check the accuracy of cash desks.
- Respond to patron inquiries and concerns utilizing best practices and guidelines.
- Compile and distribute daily sales and financial reports to related departments and presenters upon their (reasonable) request.
- Serve as cashier for other departments. Process change requests and accept deposits for delivery to the bank. Check out cash boxes.
- Assist in the upkeeping of team procedures and verbiage scripts.
- Assist with inquiries and issues from promoters and organizational teams involving tickets, seating, memberships and related areas.
- Assist with the processing of season subscriptions and memberships.
- Ensure completion of assigned projects, such as outbound phone calls, data entry and cleanup and mailing tickets or informational materials.
- Additional responsibilities that may develop as needed.
What you need to have to be successful!
- At least 4 years of customer service experience. Supervisory experience preferred, but not required.
- Basic computer skills and proficient with Microsoft Office products including Outlook, Word and Excel.
- Able to multi-task and stay organized in a fast-paced, dynamic environment
- Highly efficient in administrative duties and the ability to meet deadlines
- Excellent written and verbal communications skills
- Strong attention to detail and organization skills
- This is a physical job including standing for long periods and lifting boxes at least 30 pounds.
A fun, engaging culture with Excellent Compensation + an attractive Full Benefits package : Medical, Dental, Vision. Company paid Life Insurance, STD, LTD, and Employee Assistance Program. A 401K retirement plan with a 6% company match. Generous Paid Time Off plan (includes personal/sick/holidays). Free Membership to Washington Pavilion + perks such as discounts on tickets/shows/events, and a discount at the WP Café on-site, Washington Pavilion apparel, and fun special events for staff!
If this is a great fit for you to work in an amazing place filled with creative energy and excitement, Apply for it Today !
EOE, Background Check
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