November 7, 2024

Subway

Morgantown

FULL TIME

General Manager

Role Overview
A Store Manager optimizes the operating profit of their site and ensures their store builds a reputation for providing excellent customer service. A Store Manager grows retail shop sales in all categories and implements best practice of each component of the retail offer. This position ensures competent, capable employees are recognized and developed through ongoing training.
Key Accountabilities
Financial Responsibilities
Manage and track the following elements:

Store Sales
Net Profit
Overall Store Business

People Management

Recruit and select new employees
Overall management and responsibility of Sandwich Artist TM, Shift Managers, Assistant Managers
Ensure that new employees are trained and inducted in accordance with Subway training requirements
Provide ongoing coaching of employees and lead expectations by example
Prepare the rosters in line with budgeted labor and man hours
Run employee counseling sessions and Investigation Meetings. Inform Operations Manager of escalated employee issues.
Perform employee appraisals once every quarter
Mentor Assistant Managers as required

Business Acumen

Develop and monitor store labor budgets and man hours
Invoicing, ordering and daily banking
Prepare required paperwork in relation to stock and sales. Prepare employee pay and timesheets
Manage cash variances and wastage.
Ensure 100% compliance in accordance to SUBWAY and council guidelines

Retail Acumen

Perform inventory management and stock control including weekly stock take and reports. Analyze the Weekly Sales & Inventory Report to improve the business
Direct and undertake housekeeping activities such as maintaining store cleanliness and presentation
Create and implement Local Store Marketing Plans
Complete all required courses as directed by Operations Manager

Occupational Health & Safety

Ensure safety procedures are followed to prevent injury
Provide a safe work environment for employees and customers
Ensure all accidents are reported as per company process

Customer Services

Promote & encourage a high level of customer service amongst employees
Provide a high standard of customer service in dealing with sales, inquiries and complaints
Handle unresolved and/or escalated customer complaints

Key Challenges

Maintain high personal standards in both presentation and work habits
Manage point of sale and customer complaints
Sales growth, financial management and analytical judgment
Strategic thinking with planning and alignment
Inventory management
Collaborate and negotiate with others
Compliance and process focused
Maintain store cleanliness and hygiene at all times

Perform such similar, comparable, or related duties as may be required or assigned.

Brand: Subway
Address: 204 Venture Dr Morgantown, WV - 26508
Property Description: 226-Venture Drive-Morgantown, WV
Property Number: TAS000226