November 5, 2024

Charlotte Ballet

Charlotte

FULL TIME

Front Desk Supervisor (Full-Time)

Job Description – Front Desk Supervisor
The Front Desk Supervisor serves as a key support role to Charlotte Ballet operations and Academy administration. The role will supervise the Front Desk and ensure the first impression Charlotte Ballet gives to its visitors, guests, and callers is welcoming, informative, and professional. The Front Desk Supervisor will ensure that all Reception Ambassadors are trained, knowledgeable, and able to assist with daily administrative and operational tasks.
Charlotte Ballet Academy’s mission is to offer the highest quality of dance instruction in ballet, modern and jazz technique to students ages three through adult. Our students learn in a nurturing and structured environment that encourages individuality, creative expression, and an appreciation for the art of dance.
Charlotte Ballet’s mission is through dance, we create authentic connections, engaging and inclusive educational opportunities, and transformative experiences.
The Front Desk Supervisor will report to the Academy Experience Manager.
Job Description
Front Desk Supervision & Reception

Design and publish weekly schedules for all part-time Reception Ambassadors.
Develop, update, and document workflows for Reception Ambassadors; implement training.
Greeting visitors in a warm, welcoming, and accommodating fashion.
Accepting deliveries, announcing visitors to appropriate employees.
Answering Charlotte Ballet main phone line, directing queries to the appropriate department or employees, taking messages when necessary.
Addressing general questions from walk-up visitors.
Forwarding calls and messages to appropriate employees.
Sorting incoming mail.

Charlotte Ballet Operations & Academy Administration

Assist with Charlotte Ballet calendar management, including Academy studio reservations.
Coordinate with Academy Management to prepare for Academy classes, events and performances.
Coordinate with Artistic, Production, Marketing, Development, and Education & Community Engagement to prepare for their special events and guests, and to maintain open communication throughout the organization.
Prepare placement class forms for all new students.
Managing walk-up sales and check-in for Adult Drop-in Division and Intersession classes
Process Academy payments and forms when delivered in person.
Assist with outgoing mailings.
Additional data entry and other administrative projects as assigned.

Education, Qualifications, and Competencies

High School diploma required.
1 – 2 years of reception experience preferred.
1 – 2 years of supervisory experience preferred.
Must have a flexible schedule to include occasional nights and weekends, and the ability to work in a fast paced, high volume event environment.
Must be outgoing, welcoming, attentive to detail, and professional.
Demonstrated excellence in verbal and written communication.
Basic computer skills: Word, Excel, Point of Sale, Credit Card Machine, Copy Machine, Postage Machine

Preferred Experience:

Customer relationship management software experience preferred.
Proficiency in Spanish (written & verbal) preferred, but not required.

Compensation & Benefits

$35,500 – 38,500 annually
Benefits include PTO, Sick Time, 403(b) Retirement Plan, Medical/Dental/Vision, Short/Long Term Disability, FSA

FLSA Status/Classification
The Front Desk Supervisor will be considered Full-time and Exempt in status.
Charlotte Ballet is an Equal Opportunity Employer, and as such, we recognize our responsibility to embrace and promote Diversity, Equity, and Inclusion (DEI) throughout all aspects and levels of our organization including artistic programming, talent recruiting and retention, training, workplace culture, and community engagement.
Job Type: Full-time
Pay: From $35,500.00 per year
Benefits: