November 6, 2024

Metro Security Company, LLC.

Wakefield

FULL TIME & PART TIME

Front Desk Clerk

Metro Security is seeking a dynamic and enthusiastic Front Desk Clerk to join our team at a renowned coastal retreat! If you are passionate about hospitality, want to work in a beautiful picturesque setting, and love interacting with people, this is the perfect opportunity for you.
Key Responsibilities

Guest Safety: Monitor entrance and exits to control and regulate access.
Crowd Management: Maintain a safe and orderly environment; monitor guest behavior and manage any potential issues with tact.
Conflict Resolution: De-escalate potential conflicts and handle disturbances professionally and calmly; if necessary, escort individuals out of the premises.
Patrol: Conduct regular patrols throughout the facility to observe activities, report hazards, and deter misconduct.
Incident Documentation: Document any incidents, injuries, or other safety concerns in detail and communicate with management as needed.
Customer Assistance: Assist guests by providing information and ensuring they feel welcome and secure.
Emergency Response: Act quickly in emergencies, assisting with evacuations and coordinating with emergency services as needed.
Asset Protection: Prevent damage or theft of property.

Qualifications

Experience: Previous experience as a security guard, especially in hospitality, nightlife, or event venues, is preferred.
Certification: Security guard licensing (if required by state law); additional certifications in First Aid, CPR, and conflict resolution are a plus.
Physical Requirements: Ability to sit or stand for extended periods and move quickly in case of emergencies.
Professionalism: Polished appearance and excellent communication skills; friendly but firm when interacting with guests.
Situational Awareness: Strong observational skills, with a proactive approach to identifying and mitigating risks.

Skills & Competencies

Excellent Interpersonal Skills: Ability to interact with guests and staff professionally, with respect, and courtesy.
Conflict Resolution: Ability to defuse situations before they escalate, with a calm and measured approach.
Problem Solving: Strong decision-making skills and the ability to think on your feet in dynamic situations.
Adaptability: Comfortable in a fast-paced environment, especially during busy nights, weekends, and events.

Benefits

Competitive Pay with opportunities for overtime.
Flexible Schedule: Ideal for those looking to work overnights 9:30PM - 7:00AM
Professional Development: Training in conflict resolution, de-escalation, and safety protocols

How to Apply
If you are reliable, professional, and passionate about providing a safe environment, we'd love to hear from you!
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Schedule: