November 6, 2024

Johnson Investment Counsel

Kenwood

FULL TIME

Front Desk Associate

Job Title: Front Desk Associate (Full-Time )

Date: November 2024 Reports To: Facilities/Office Manager

Department Human Resources

FLSA Classification Non-Exempt

Summary / objective of position:

The Front Desk Associate is the first point of contact for Johnson Investment Counsel. This individual is responsible for answering and directing calls, greeting visitors, receiving and distributing mail, plus assisting with maintaining conference rooms and office supplies.

Essential functions of position:

Provide high level client care which includes:

Receiving and processing incoming calls

Assisting with documents and check drop off

Maintain a clean and organized reception area and conference rooms

Maintain daily conference room calendar and assign rooms for meetings

Provide oversight of employee workroom:

Maintaining stock of office supplies and marketing collateral materials

Understand equipment and trouble shoot items such as copier, postage machine, etc.

Receive and distribute all incoming mail, deliveries, courier items and publications

Process outgoing mail and shipments

Offer support to other departments through various projects

Assist with in-house lunches and client events

Preferred education and experience

High school degree

Excellent telephone etiquette

Excellent communication skills and attention to detail

Experience in customer support or service role

Proven record of dependability, punctuality and coverage flexibility

Professional appearance and outgoing personality

Basic software knowledge (Microsoft Outlook, Word and Excel)

Telephone multi-line experience a plus

Ability to work in a team environment

Ability to work within deadlines

Confidence in decision making

Ability to establish and maintain positive relationships with all staff levels

Notary or willingness to obtain notary license

Supervisory responsibility: N/A

Travel required: N/A

Work environment: Temperature controlled, office environment.

Physical demands: Must be able to stand or sit at computer for 8+ hours per day. May require extensive typing at times.

Additional eligibility requirements: N/A

Work authorization/security clearance requirements: United States Citizen or lawful permanent resident

EEO statement: As an equal opportunity employer, Johnson Investment Counsel, Inc. does not discriminate in its employment decisions on the basis of race, religion, color, national origin, sex, pregnancy, sexual orientation, age, disability, veteran/ military status, or any other protected status as required by law.

Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.