November 18, 2024

Grand Union Hotel & Union Grille

Fort Benton

PART TIME & FULL TIME

Front Desk Agent

Overview
We are seeking a dedicated and professional Front Desk Agent to join our team at the Historic Grand Union Hotel in Fort Benton! Located just a half hour from Great Falls, we are a tourist destination for guests from all around the World. The hotel is much quieter in the Winter months, but becomes very busy May through October. The ideal candidate(s) could be hired for either part time or full time employment. We have 2 shifts: 7am-4pm, or 3:30pm-Close (ranges from 10:30pm-Midnight, depending on shift) and, depending on hours wanted, a minimum of 2 shifts and maximum of 5 shifts would be required. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and administrative support. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently, as well as being on your feet and physically able to assist guests with their needs. A friendly demeanor and a commitment to creating a welcoming environment are essential. Health benefits are available for full-time employees. Accommodations may be provided if commuting and weather is bad. We offer discounts for employees in both hotel and restaurant.
Responsibilities

Greet guests upon arrival with a warm and friendly demeanor.
Manage front desk operations including check-ins and check-outs.
Handle phone inquiries with excellent phone etiquette, providing information about services and amenities.
Maintain an organized filing system for guest records and administrative documents.
Assist in calendar management for appointments and meetings.
Perform data entry tasks accurately using computerized systems.
Proofread documents to ensure accuracy and professionalism.
Support other administrative tasks as needed, contributing to the smooth operation of the front desk.

Requirements

Previous experience in a front desk or administrative role is preferred.
Strong organizational skills with the ability to manage multiple priorities effectively.
Proficiency in computer systems and software applications relevant to front desk operations.
Good typing skills with attention to detail for accurate data entry.
Strong proofreading abilities to ensure high-quality documentation.
Ability to work flexible hours, including weekends and holidays as needed.

Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while developing your professional skills in a friendly, team environment!
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Expected hours: 20 – 40 per week
Benefits: