Job Opportunities in United States
November 5, 2024
Hampton Inn & Suites Tulsa North/ Owasso
Owasso
PART TIME
Front Desk Agent
About us
Hampton Inn & Suites Tulsa North/ Owasso is a small business in Owasso, OK. We are professional, agile, customer-centric and our goal is to Provide the best guest experience possible!
```Duties```
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently, ensuring accuracy of information
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Assist guests with inquiries, requests, and complaints, providing exceptional customer service
- Handle cash transactions and maintain accurate records of payments
- Maintain a clean and organized front desk area and lobby
- Collaborate with other hotel departments to ensure guest satisfaction
- Assist with night audit duties as needed
```Requirements```
- Previous experience in a front desk or guest service role preferred
- Knowledge of hotel management systems and phone systems
- Excellent communication skills, both verbal and written
- Strong customer service skills with a friendly and professional demeanor
- Bilingual skills (if applicable) to effectively communicate with diverse guests
- Ability to handle multiple tasks simultaneously with attention to detail
- Basic computer skills and proficiency in Microsoft Office Suite
- Flexibility to work evenings, weekends, and holidays as required
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by their supervisor.
Job Type: Part-time
Pay: From $12.00 per hour
Expected hours: 16 – 32 per week
Benefits:
Work Location: In person
Hampton Inn & Suites Tulsa North/ Owasso is a small business in Owasso, OK. We are professional, agile, customer-centric and our goal is to Provide the best guest experience possible!
```Duties```
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently, ensuring accuracy of information
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Assist guests with inquiries, requests, and complaints, providing exceptional customer service
- Handle cash transactions and maintain accurate records of payments
- Maintain a clean and organized front desk area and lobby
- Collaborate with other hotel departments to ensure guest satisfaction
- Assist with night audit duties as needed
```Requirements```
- Previous experience in a front desk or guest service role preferred
- Knowledge of hotel management systems and phone systems
- Excellent communication skills, both verbal and written
- Strong customer service skills with a friendly and professional demeanor
- Bilingual skills (if applicable) to effectively communicate with diverse guests
- Ability to handle multiple tasks simultaneously with attention to detail
- Basic computer skills and proficiency in Microsoft Office Suite
- Flexibility to work evenings, weekends, and holidays as required
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by their supervisor.
Job Type: Part-time
Pay: From $12.00 per hour
Expected hours: 16 – 32 per week
Benefits:
- Flexible schedule
- 8 hour shift
- Evening shift
- On call
- Overnight shift
- Rotating weekends
- Weekends as needed
Work Location: In person
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