Provides assistance as requested to patients for information regarding account status, payment of accounts, claims filing and re-filing. Reviews self pay and collection work lists, making contact with patients as appropriate. Receives phone calls and inquiries regarding patient accounts. Makes appropriate corrections, provides copies of statements and/or insurance claims as requested with proper authorization. Reports overpayments to refund clerk for refund processing. Confers with collection agency representatives regarding account status, balance, and payment arrangements. Follows up with insurance companies for claim status upon patient request. Accepts and posts payments to patient accounts. Occasional flexible work scheduling may be required. Employee must be acutely aware of patient confidentiality of medical information. Employee must treat patients and other staff members courteously at all times. Performs other duties as may be requested by physician and/or administrative staff.
Position is required to be On Site.
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