November 14, 2024

Municipality of Anchorage

Anchorage

FULL TIME

ELIGIBILITY ADMINISTRATOR (Junior Administrative Officer) RANGE 12 / AMEA

Job Information
Open to the general public and any current Municipal employee.
This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the AMEA. If the person selected is not affiliated with the Anchorage Municipal Employees Association (AMEA), he or she must become a member in good standing within 31 days of beginning work.
DEPARTMENT: Public Transportation
HOURS OF WORK: Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evenings and weekends.
LOCATION: 3625 Dr. Martin Luther King Jr. Avenue
Example of Duties
Under general supervision: Lead the administration and management of the Anchor RIDES eligibility program. Conducts in-person cognitive and functional assessments, makes eligibility determinations in compliance with Americans with Disabilities Act and Federal Transit Administration regulations. Enforces the no-show and suspension rider policy and coordinates the appeal process, including recruitment and education of the Appeals Board members. Identifies opportunities for outreach initiatives. Represents the department and engages in public speaking on all public transportation services. Manages client information and record-keeping. Prepares and coordinates contract documents and performance data. Leads, supports, and trains office associates, in assessing and determining the mode of transportation best suited for the need of the individual. Maintain, support and coordination of IT activities
for Trapeze Certification, Reports, and Suspension modules. Ensures data accuracy and work with contractor(s) to identify and create reports. Leads, coordinates, and plans software updates, upgrades, or new software replacement, through the identification,
acquisition, and procurement process, to include funding and grant writing applications, implementation, and training to the work unit. Leads the complaint and comment process by receiving, reviewing, documenting, assigning, and routing to the contract administrator and contractor for resolution. Keeps the status of the resolutions and prepares a final monthly complaint/ comment summary report and status update. This position is expected to work independently with only general guidance.
Minimum Qualifications / Substitutions / Preferences
High school diploma, GED or equivalent and four (4) years of experience in the field related to the position. Employment is conditional based on a satisfactory background check which includes criminal, education, and employment history.
OR
Associate's degree in Accounting, Business Administration, Computer Information Systems, Finance or similar discipline and two (2) years of experience in the field related to the position. Employment is conditional based on a satisfactory background check which includes criminal, education, and employment history.
OR
Bachelor's degree in Accounting, Business Administration, Computer Information Systems, Finance or similar discipline and experience in the field related to the position.
Employment is conditional based on a satisfactory background check which includes criminal, education, and employment history.
State of Alaska Driver's License at time of hire.
Certified Rehabilitation Counselor
Certified Disability Management Specialist
Certified Case Manager
Certified Public Transportation Professional
Job Type: Full-time
Pay: $24.75 - $31.58 per hour
Benefits: