November 15, 2024

HireUp Talent

Little Rock

FULL TIME

District Manager - Little Rock

Hire Up Talent is partnering with one of our hospitality restaurant clients for a District Manager opening in your area. This is a role that requires travel to restaurants within the DM's assigned territory.

A District Manager is responsible for supervising restaurant managers and overseeing the operations of a district as well as providing excellent Guest service, preparing high quality food and maintaining a clean work environment. The District Manager ensures maximum sales and profitability through sales activities, Guest service, cost controls, marketing programs and people management.

POSITION ACCOUNTABILITIES:

Sales and Profits

Meets budgeted sales and controllable costs targets

Partners with General Managers to develop sales building strategies to increase restaurant profitability

Works with restaurant managers to develop plans for controlling all aspects of P&Ls at a restaurant level and provides guidance on troubleshooting restaurant level issues.

Develops (with Company Operations Director) and executes a district-wide local store marketing plan in response to market conditions such as competitor pricing and other competitor activities

Responds to competitor activities aimed at diverting restaurant business

Develops and executes plans to improve sales and profits

Analyzes the P&L and other tools to develop appropriate plans to resolve unfavorable trends in controllables, QSC, sales and profits

Guests (Guest & Restaurant Operations)

Works with managers to train employees on responding to Guest complaints and providing a high level of Guest service while meeting Guest service times and company targets

Reviews Guest feedback metrics and works with Managers to increase Guest satisfaction

Sets district budget goals monthly and meets regularly with their team to discuss current budget trends, communicating any variances to Company Operations Director

Works with General Managers to identify, evaluate and respond appropriately to labor efficiency problems, cash/security issues, and health department inspections

Ensures that company standards for product quality and product safety are consistently met and oversees execution of restaurant cleaning plans, maintenance plans and operational checklists

Monitors and verifies inventory levels to ensure product availability; orders products, and receives inventory and stores products as required

Accurately maintains company records

Implements safety guidelines and practices, ensuring that they are followed through at all levels in the restaurant

Maintains, modifies as necessary, and utilizes restaurant systems to provide consistent operations and Guest satisfaction

People Management

Determines management staffing requirements and creates a pool of talent for bench strength

Ensures restaurant personnel are trained to execute products to company standards (Quality, Service and Cleanliness) and ensure the use of restaurant “systems” for QSC and cost controls

Trains managers to identify problems and develop alternative solutions

Trains and develops managers on running effective shifts, coaching and developing their employees and creating engagement within the restaurant and market

Reviews trends in turnover and meets turnover goals

Understands and complies with employment laws and administrative requirements and ensures that the managers are in compliance

Works with managers on performance concerns and manages the employee complaint and resolution process, addressing escalated issues as required

Conducts managers’ meetings regularly to discuss key business priorities

Provides feedback regularly to managers on their performance and annually, completes the performance review process

Performs other related duties, tasks and special projects as required

EMPLOYMENT STANDARDS

Education & Licensing

High school diploma or general education degree (GED) required; college degree preferred.
Food Safety certified
Valid Driver’s License

Experience

Previous District Manager/Multi-Unit Operator experience preferred, at least two years of General Manager Experience with direct P & L accountability required for entry level District Manager role. At least 2 – 3 years of District Manager/Multi-Unit Operator experience required for the District Manager II and Sr. District Manager position.
Microsoft Office and general system experience required

Essential Physical Requirements:

Ability to travel regularly throughout the market
Ability to regularly stand for extended periods of time, talk, see, and hear.
Ability to read, analyze and interpret written information such as procedure manuals, Company communications or governmental regulations.
Ability to perform intermediate math functions.
Ability to occasionally lift and/or move up to 50 pounds.
Ability to work in a normal restaurant environment where the noise level is usually moderate and occasionally be exposed to outside weather conditions.
Ability to tolerate frequent exposure to smoke, steam, high temperatures, humidity and extreme cold. There is also frequent contact/immersion of hands in water, sanitation solutions, meat products, poultry products, seafood and produce items.
Ability to work flexible schedules and extended hours may be required to meet deadlines, handle unusual workloads or to accomplish organizational priorities