November 5, 2024

DH2 Chauffeured Transportation

Jamaica

FULL TIME

Director of Operations

About Us: DH2 Chauffeured Transportation has set the standard for excellence in passenger transport for over 29 years. As a certified MWBE company, we prioritize Diversity and Inclusion among our team and partners. We continually strive to enhance our value by integrating cutting-edge technology, ensuring safety, reducing costs, and delivering an unparalleled customer experience. Our company philosophy, "Good is not enough. Excellence in everything we do," reflects our dedication to our clients, employees, and partners.
Position Overview: The Director of Operations will lead and manage all aspects of day-to-day operations, ensuring seamless and efficient service delivery. Reporting directly to the Chief Operating Officer (COO), this role requires a strategic thinker with leadership skills to oversee teams, troubleshoot operational issues, and uphold DH2’s commitment to service excellence. The Director of Operations will also play a key role in maintaining high standards of customer service, quality assurance, and operational efficiency in a growing company.
Key Responsibilities:

Team Leadership: Oversee the Dispatchers/Customer Service Representatives (CSRs) team and ensure chauffeurs are adhering to schedules, routes, and the company dress code. The team includes approximately 30 chauffeurs.
Quality Assurance: Monitor and manage the reporting of daily incidents, ensuring timely resolution and adherence to DH2’s standards.
Operational Oversight: Supervise day-to-day operations, including the management of a fleet of around 30 vehicles, and ensure compliance with safety and service standards.
Problem-Solving: Troubleshoot operational challenges and provide strategic solutions in real-time.
Team Development: Lead and support the growth of the operations team through training and development.
Cross-Department Collaboration: Work with other departments, including sales, customer service, and maintenance, to ensure all operations run smoothly.
Client Relationship Management: Ensure a "client-first" focus across operations, maintaining high standards of customer service.
Technology Integration: Implement and optimize operational technologies to streamline processes and reduce costs.

Talent Requirements:

Experience: Previous experience in operations management, preferably within the transportation industry.
Leadership: Demonstrated ability to manage teams effectively with minimal supervision.
Problem-solving: Strategic thinker with the ability to address operational challenges quickly and efficiently.
Customer Service: Strong focus on delivering excellent customer service.
Communication: Excellent oral and written communication skills.
Local Knowledge: Familiarity with the Tri-State area (JFK, LGA, EWR, and NYC boroughs) is preferred.
Adaptability: Ability to wear multiple hats and manage various aspects of operations in a fast-paced, growing environment.

Location: This is an on-site role located at our offices near JFK International Airport.
Core Values: Committed, dependable, team player, professional, determined, integrity, and authentic.
We Offer:

Paid Training: Comprehensive training to ensure your success.
Career Advancement: Opportunities for growth within the company.
Competitive Compensation: Starting base salary of $80,000, plus benefits (Medical Benefits and 401k).
Full-Time Position: Monday to Friday, with flexible weekend availability.

Join DH2 Chauffeured Transportation and be part of a dynamic team that values excellence, diversity, and inclusion. Apply today and take the next step in your career with a company that offers endless growth opportunities!
Job Type: Full-time
Pay: From $80,000.00 per year
Benefits: