November 15, 2024

Detego Health

Omaha

FULL TIME

Director of Customer Service

Job Overview
We are seeking a dedicated and experienced Director of Customer Service to lead our customer service team and enhance the overall customer experience. This role will involve overseeing the development and implementation of customer service programs, managing staff, and ensuring that our services meet the highest standards. The ideal candidate will have a strong background in administrative functions, program management, and relationship management, particularly within the behavioral health sector or working with individuals with developmental disabilities.
Responsibilities

Develop and implement effective customer service strategies that align with organizational goals.
Supervise and manage a team of customer service representatives, providing guidance and support to ensure high-quality service delivery.
Oversee program development and management to enhance customer satisfaction and engagement.
Collaborate with other departments to improve service offerings and address customer needs effectively.
Manage budgets related to customer service initiatives, ensuring efficient allocation of resources.
Foster strong relationships with clients, stakeholders, and community partners to promote positive interactions and outcomes.
Conduct regular training sessions for staff on best practices in customer service and behavioral health support.
Monitor performance metrics to evaluate the effectiveness of customer service programs and make data-driven improvements.

Experience

Proven experience in an administrative role within a customer service environment, preferably in behavioral health or social work settings.
Strong program management skills with a track record of successful project implementation.
Experience supervising teams and managing personnel effectively.
Familiarity with budgeting processes related to program management.
Excellent relationship management skills, capable of building rapport with diverse populations including individuals with developmental disabilities.
Strong communication skills, both verbal and written, with the ability to convey information clearly and effectively.

We invite qualified candidates who are passionate about enhancing customer experiences to apply for this rewarding opportunity as we strive to make a positive impact in our community through exceptional service delivery.
Detego Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.
Job Type: Full-time
Pay: $55,000.00 - $67,000.00 per year
Benefits: