Customer Solutions Rep

August 2, 2024

Husqvarna

Olathe

FULL TIME

This person is responsible for taking direct phone calls from customers and sales reps regarding products and orders. They are also responsible for documenting key information with every point of contact. This position is critical for representing the company as a point of contact to provide solutions for all customers, both internal and external.

RESPONSIBILITIES

Call Handling & Order Processing

Verbally receive information from customer to clarify purpose of call
Create order, provide product information, create RGA or refer call to appropriate department, dealer/distributor or sales rep
Coordinate with other departments to verify availability of product
Recommend product selection of Equipment/Blades based on Product application

Administrative

Maintain CRM data
Process or respond to email correspondence from customer or sales reps
Mail catalog to customers as requested
Retrieve and send invoice or packing lists as requested
Process credit memos/chargebacks

Issue Resolution

Assist customer with resolution of miss-shipment
Communicate territory/customer problems with assigned Sales rep
Provide basic technical guidance on products
Assist with back order resolution

CRITICAL FUNCTIONAL SKILLS & KNOWLEDGE

Strong working knowledge of a call reporting management (CRM) system
Strong working knowledge of phone system
Ability to read schematics and illustrated parts list
Strong ERP system knowledge
Working product knowledge
Strong knowledge of Microsoft Office products, specifically Excel and Word

EDUCATION & EXPERIENCE

High school degree or equivalent
Strong English verbal and written communication skills
At least 2 years previous call center environment working as CSR
At least 3-5 years previous work experience balancing call center and data entry

Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.

Last date to apply:

We are continuously accepting applications

We regret to inform you that this job opportunity is no longer available