Job Opportunities in United States

Customer Service Representative (Flexible Hours) – Join Our Adventure at Brownells! Are you passionate about delivering unparalleled customer experiences? At Brownells, we’re looking for a Customer Service Representative (Flexible Hours) to join our team in Montezuma, Iowa, and be the voice of our brand. With a history of being Serious About Firearms Since 1939® , we connect outdoor enthusiasts with high-quality firearms, parts, and gear, empowering the spirit of independence and adventure. If you’re ready to make a meaningful impact, we want to hear from you!


Flexible Shift Options:
We understand the importance of work-life balance, which is why we offer flexible shift options to fit your lifestyle. Choose the schedule that works best for you:

• Option 1: Work four 10-hour shifts, 7:00 AM - 5:00 PM, on Monday, Tuesday, Friday, and Saturday.
• Option 2: Work four 8-hour shifts on Monday, Tuesday, Friday, and Saturday.
• Option 3: Work three 10-hour shifts on Monday, Friday, and Saturday.

Please note: The weekday shifts are performed onsite in Montezuma, Iowa, while the Saturday shift will be performed remotely from the comfort of your home.


Why Brownells?
As a Customer Service Representative, you’ll be at the heart of every customer engagement, enriching our brand narrative with each interaction. We believe in fostering a community where passionate individuals work together to enhance the outdoor experience. Our RICH Core Values of Respect, Integrity, Courage, and Honesty guide everything we do, ensuring a supportive environment where you can thrive.


What You’ll Do:
In this role, you’ll handle 75+ inbound calls daily, engaging with customers via chat, email, and fax. Your primary responsibility is to ensure the satisfaction of every customer, addressing queries about pricing, inventory, and deliveries while managing returns and exchanges. You’ll also have the opportunity to promote special products and ensure compliance with industry regulations, all while maintaining professionalism and a positive impression.
You’ll collaborate with other departments, like Accounting, Purchasing, and Marketing, to resolve customer issues and update our customer database. Occasionally, you’ll lend your expertise to special projects, expanding your impact across the organization. Your role is critical to maintaining the seamless operation of our customer service team and driving Brownells' exceptional reputation.


What You’ll Need:

• Must be at least 18 years old, with a high school diploma or equivalent
• Ideally 1+ year experience in a call center or customer service role
• Exceptional verbal and written communication skills
• Proficiency in Microsoft Excel and Teams within 60 days
• Competence in desktop computer skills, especially multitasking across multiple screens and programs
• Ability to type 45+ words per minute
• Basic knowledge of Brownells products and website is a plus

Remote Technical/Broadband Requirements (for Saturday Shifts):

• Minimum 3Mbps download, 1.5Mbps upload and ping time less than 30 ms
• Preferred 10Mbps download, 5Mbps upload and ping time less than 30 ms

Why You Should Apply:
We offer a competitive starting wage of $17+/hour with performance-based increases, ample PTO to relax and recharge, comprehensive health benefits, a 5% company 401(k) match, exclusive employee discounts, and access to our premier shooting complex. Plus, you’ll enjoy a work environment where your passion for the outdoors is shared and celebrated.


Ready to Start Your Adventure?
If you’re ready to take your career to the next level and become a key player in delivering exceptional customer service, APPLY TODAY and embark on your mission at Brownells. Let’s make every interaction count!


DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. In addition, the employer may consider whether the individual applying for or holding the position is qualified. There are two steps involved in this determination. The first concerns whether the applicant or current employee satisfies the prerequisites for the position. The second step involves whether or not the person can perform the essential functions with or without reasonable accommodation.
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