Job Opportunities in United States
November 6, 2024
Hoya Vision Care
Cleveland
FULL TIME
Customer Service Representative - Cleveland
We are currently hiring a
Customer Care Representative (Monday thru Friday, 8:30am – 5:00pm)
Location: Hoya Vision, 94 Pelret Industrial Parkway, Berea, OH 44017
Hourly Rate: $19 per hour
What’s in it for you?
By applying to this job, you are agreeing to receive an initial text, which you will have the ability to opt out of upon receipt.
Location: Hoya Vision, 94 Pelret Industrial Parkway, Berea, OH 44017
Hourly Rate: $19 per hour
What’s in it for you?
- Health/Dental/Vision/Disability Insurance
- Tuition Reimbursement
- 401K plans
- PTO and Paid Holidays
- And more
- Answer incoming calls from customers in a professional manner.
- Receive new orders, input Rx order correctly into DVI.
- Address and resolve customer requests and issues related to lab, lenses, services, pricing, product.
- Direct complaints concerning billing and services rendered.
- Refer complaints of service failures to designated department managers for investigation.
- Locate an order’s current or past position in the facility by checking in computer system.
- Tag trays when necessary for expediting.
- Give estimated order completion times, monitor own “promise jobs,” and notify customers of delays.
- Document phone conversations in account notes in DVI.
- Keeps abreast of products and availability.
- High School Diploma
- 2 years of telephone customer service experience a plus
- Optical experience recommended but not required
- Insurance billing and reconciliation recommended (VSP, VBA, VCP, Superior, and Eye-Med)
- Ability to represent the company in a professional manner
- Able and willing to work as a team.
- Good communication skills, problem solving, and follow through.
- Ability to do simple/basic math
- Must be able to work overtime when needed
- Able to read and write English Able to memorize large amounts of data accurately
By applying to this job, you are agreeing to receive an initial text, which you will have the ability to opt out of upon receipt.
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