Job Opportunities in United States

Duties and Responsibilities:
- Take orders via phone, fax, e-mail and/or mail. Process credit card payments when required.
- Analyze customer need(s) by collecting information and working with Sales as applicable.
- Create Quotes & Sales Orders in Sage.
- Completes calculation sheets for mat kit and rug orders.
- Create freight quotes and communicate with freight carriers on shipments, when necessary.
- Prepare customer product sample requests.
- Coordinate new item number creation with Design Department for customer item(s) that are custom and have special width or finishing instructions.
- Validate pricing with stock price list/quantity pricing. Work through Sales as needed.
- Gain ship date commitment from Production Planning and communicate promise date/acknowledgment to customer.
- Monitor and track progress of Twitchell customer orders; release to Finished Goods Shipping when ready.
- Monitor and track progress of Infinity customer orders; communicate customer/order needs with outside coating facility & inside production; when ready issue BOLs and send to the appropriate shipping location.
- Prepare Pro-Forma invoice(s) to customer if required. Coordinate applicable paperwork and export documents to Freight Forwarder. Track shipments as appropriate.
- Scan order files (includes invoices, BOLs, S/Os, etc.) promptly to allow for invoicing & future follow up.
- Prepare CFR’s (Customer Feedback Report) or CMR’s (Customer Refund Request) for complaints. Submit supporting data and completed forms to QA for processing. Issue RMAs (Return Material Authorizations) or credits/debits as needed.
- Participate in daily/weekly conference calls to present status of open orders for all assigned customers.
- Participate in improvement teams and initiatives as needed.
- Provide back-up for other reps to cover vacations, etc.
- Performs all other duties as assigned by the Customer Experience Manager.
Position Requirements:
- Must have a high school diploma or GED equivalent
- Must have two (2) to three (3) years of customer service experience.
- Possess strong communication skills (oral and written).
- Possess good phone, listening and documentation skills. Must be able to multi-task.
- Must have a tolerance for pressure and ability to problem solve while balancing the needs of both external and internal customers.
- Must have computer skills that include Microsoft Office Word, Excel, Outlook and AS400 software. Experience with JD Edwards a plus.
Working Conditions:
This position is within an office environment that will have constant interruptions. Regular customer conference calls with Sales along with reporting and presentation of customer reports. Must be able to handle stress and maintain composure.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Required)
• Microsoft Office: 1 year (Required)
• AS400: 1 year (Preferred)
• JD Edwards: 1 year (Preferred)

Work Location: In person