Job Opportunities in United States

We have an exciting opportunity to be a part of a fast-paced, growing company in beautiful Redmond, Oregon! Our company is currently seeking a full time, experienced Customer Service Representative to help grow and assist our Customer Service department. Hours are M-F, 8:00am – 5pm with an hour lunch.
We are looking for someone who can demonstrate superior service to Radian’s customers by adding value to their consumer experience. If you are someone who has knowledge of AR-15s and other firearms, enjoys working with customers we encourage you to apply! This position starts at $21.00/hr. with possibility to increase at 90 days and annual compensation appraisals.
This role also has the potential to travel to trade shows and various other sales opportunities, if desired.
Company Values and Culture Fit:
· Communication: establishes and maintains effective relationships with co-workers and managers using appropriate communication methods. Encourages open communication, confronts difficult situations and maintains objectivity by using appropriate and professional communication skills.
· Continuous learning: ability to assess own strengths and weaknesses; seeks feedback to constantly improve own performance. Strives to build knowledge and skills and shares expertise with others.
· Job knowledge: competent in required job skills and knowledge, requires minimal supervision, stays well-informed of current developments, and shows ability to learn and apply new skills as needed.
· Problem solving: identifies and resolves problems in a timely manner; gathers information and develops solutions. Can often look to the future to stop problems before they happen.
· Dependability: follows instructions, responds to direction well, takes responsibility for own actions, consistently at work on time and is reliable.
Customer Service Representative Responsibilities:
· Responsible to handle customer service inquiries by phone or email in a professional manner, using courteous and empathic techniques.
· Maintain and update financial account information using our computer software.
· Select appropriate responses to customer issues and work quickly to resolve them.
· Refer advanced cases to CSR Manager for resolution, providing background information as needed.
· Process Return to Manufacture Authorization (RMA) requests in a timely manner.
· Maintain extensive knowledge of entire Radian line, including all products offered and upcoming products.
· Grow existing customer accounts through offering exceptional customer service and effective sales techniques.
· Meet quantitative performance metrics as outlined by CSR Manager.
· Process sales through website and phone calls.
Customer Service Representative Requirements:
· Excellent interpersonal skills and communication skills.
· Comprehension of AR-15s basic functionality and other firearms.
· Comfortable working in a high-volume role.
· Demonstrated ability to prioritize workload and manage time effectively.
· Experience with Microsoft Office.
· Able to creatively think and problem solve.
· Capable to learn new programs and software quickly.
· Uncompromised dedication to superior customer service, representing Radian to the highest extent possible.
About our company:
We are a growing company and we love what we do! At Radian Weapons, we design and manufacture the most innovative, professional-grade firearms and components on earth! We are proud of our craftsmanship and our products. You can learn more about us at radianweapons.com.
Salary and benefits offered:
This position starts at $21.00/hr. Health benefits are offered the first of the month after 60 days and additional benefits are offered after 90 days. Radian offers health, dental, vision as well as 401(k) after one year of service with a 3% company match. We offer employer discounts on products, PTO, and the chance to be a part of a wonderful company!
To Apply:
Please send your resume stating why you are interested in this position. A pre-hire drug screen and a background check will be performed.
Radian is an equal employment opportunity employer.
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Application Question(s):

• What knowledge do you posses of the AR-15 platform?

Experience:

• Customer Service: 3 years (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person