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Customer Service Manager Treasurer's Office 415 SILVER AVE SW $52,707.00 - $82,867.00 Customer Service Manager will supervise the operations of data entry and coding sections. Oversee data creation and entry of property assessment information. Formulate, interpret, and enforce policies and procedures for data entry such as ownership, mailing and property addresses, tax exemptions, and deletions/creations of parcels of real property and value input. Employee supervision includes hire selection, training oversight, performance assessment, coaching, disciplinary, and termination actions.DUTIES AND RESPONSIBILITIES 1. Responsible for effectively leading, training, and supervising staff in area of responsibility which includes but is not limited to: setting performance goals; quality assurance; performance management; staff evaluations; corrective actions; hiring; orientation; and other supervisory tasks related to effective management of employees in accordance with policies, procedures, and ordinances. 2. Formulate, interpret, and enforce policies and procedures for data entry such as ownership, mailing and property addresses, tax exemptions, and deletions/creations of parcels of real property and value input. 3. Oversee and verify veteran and head-of-household exemptions. 4. Ensure staff is effectively trained to identify key information from real estate documents used to perform computerized data entry. 5. Respond to public inquiries and resolving problems related to ownership, mailing, property address and tax exemptions. 6. Research appraisal records for comparison to tax records to determine property ownership and ensure appropriate measures are taken to correct discrepancies. 7. Assist management in the coordination of customer service initiatives. 8. Perform special projects as assigned. 9. Perform other duties as assigned. *The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of all employees assigned to this job. MINIMUM QUALIFICATIONS High School Diploma or GED, and six (6) years of progressively responsible experience involving documentation, data entry, administration, or related field. Any equivalent combination related to education and/or experience may be considered for the above requirements. ADDITIONAL REQUIREMENTS The offer of this Bernalillo County position requires compliance with the following: 1. Employee must successfully complete the post-offer employment medical examination. 2. Employee must comply with the safety guidelines of the County. WORKING CONDITIONS 1. All essential duties are performed indoors. 2. Duties are performed in a temperature controlled environment 3. Duties are performed on an even surface, which may be carpeted or tile. Working surface is typically dry. 4. Worker often works alone both with or without directions from supervisor. EQUIPMENT, TOOLS AND MATERIALS 1. Equipment typically used in the performance of office duties includes telephone, computer terminal, computer printer, computer keyboard, typewriter, photocopy machine, fax machine and calculator. 2. Materials and products handled in the course of performing essential duties include files, forms, reports, various other paperwork, and a wide variety of basic office supplies.