Job Opportunities in United States


September 6, 2024

Barnes & Noble

Township of Monroe

FULL TIME


Customer Experience Bookseller

Title: Customer Experience Bookseller

Category: Customer Service & Support

Employment Type: Full-Time

Location: NJ-Monroe Corporate

Location Type: corporate

Job Location: Monroe Township, New Jersey 08831

Job Summary: As a Customer Experience Bookseller, you will provide service & support for ALL lines of business handling inquiries from customers, members, or stores. Responsible for helping customers and stores in addressing issues, problem-solving, and improving overall experience. With an emphasis on delivering exceptional service, you will provide valuable input for overall experience & improvement strategies.

What You Do:
  • Promptly resolve inquiries from stores/members/customers via phone, email, or chat. • Provide accurate, valid, and complete information to stores/members/customers by effectively utilizing the proper methods/tools. • Listen to stores/members/customers concerns and complaints with the goal of identifying the causes of the problem. • May be required to work in one or multiple queues and/or skill sets. • Always provide appropriate solutions and alternatives within the time limits and follow-up to ensure resolution. • For institutional and bookseller store events: work with publisher to check price, availability, and terms. Responsible for placing orders with publishers by phone, email, or portal depending on publisher. • Handle outbound calls/emails to various vendors for product/order inquiries. • Complete all follow-up work related to customer orders and open incidents. • Handle special assignments as needed. • Work with Distribution Center personnel to arrange shipping for institutional orders as well as troubleshooting issues for all lines of business. • Participate actively in department meetings, providing vital feedback to improve development of various new programs. • Support additional duties as necessary in high volume or promotional periods. • Complete work according to standards as determined by department head, manager, and/or supervisor. • Escalate issues appropriately using good judgement in terms of what is out of the ordinary. • Adhere to work schedule as set by the needs of the contact center.
Knowledge&Experience:
  • 2-3 years Customer Service Experience. • Excellent written and verbal communication skills • Ability to manage multiple projects simultaneously with attention to detail • Technologically astute • Excellent Microsoft Office Suite skills required • Ability to analyze customer situations and provide solutions • Troubleshooting, reporting and logical thinking skills • Organizational and teamwork skills required • Ability to organize, plan and prioritize workload and follow up • Communicate effectively, collaboratively, and comfortably with All.
Expected Behaviors

  • Cooperative in supporting new policies, plans and procedures • A good company representative • Assertive without being overly aggressive, an empathetic listener • Ability to enforce company polices without creating negative reactions • Ability to communicate with credibility and confidence • Open to feedback and can reflect on this insight to develop and grow. • Curious and continues to develop deep knowledge about books and the industry. • Prioritize customer experience above all else. • Support results and understand financial factors. • Enjoy working with people and value them. • Well-organized and manages time efficiently. • Adapts well to and thrives in a dynamic and changing work environment. • Shift gears quickly, prioritize and multi-task. • Use good judgment and make good decisions. • Exhibit focus and thoughtfulness. • Remain calm and in control when situations escalate.
On-Site Position

Eeo Statement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Latest Job Opportunities


October 29, 2024

TEKsystems
Customer Service Representative

Berlin

TEMPORARY

View Details

October 29, 2024

Vaco
Tax Analyst

Greenwich

View Details

October 29, 2024

Actalent
Lab Technician - Entry Level No Experience Needed

Windham

FULL TIME

View Details

October 29, 2024

Actalent
Manufacturing Manager

Danbury

FULL TIME

View Details

October 29, 2024

Onsite Women's Health
Mammography Coordinator

Manchester

FULL TIME

View Details

October 29, 2024

Onsite Women's Health
Breast Imaging Support Specialist

Westport

FULL TIME

View Details

October 29, 2024

WALGREENS
Emerging Store Manager

Torrington

FULL TIME

View Details

October 29, 2024

LTIMindtree
.Net – Full stack Developer

Hartford

View Details

Similar Jobs


September 5, 2024

Stryker
Customer Excellence Representative

Cary

FULL TIME

View Details

September 9, 2024

Weis Markets
Customer Experience Associate

Hampstead

PART TIME

View Details

September 4, 2024

National Grid
Supervisor, Customer Meter Services

North Andover

FULL TIME

View Details

August 26, 2024

WestRock
Intermediate Customer Service

Seward

FULL TIME

View Details

September 9, 2024

Kinship
Customer Success Associate (Remote)

Denver

FULL TIME

View Details

September 6, 2024

City of Marietta, GA
Customer Service Representative

Marietta

FULL TIME

View Details

New Jobs from This Company


October 28, 2024

Barnes & Noble
Bookseller - Temporary

Marina del Rey

TEMPORARY

View Details

October 27, 2024

Barnes & Noble
Bookseller - Temporary

Jonesboro

TEMPORARY

View Details

October 26, 2024

Barnes & Noble
Assistant Store Manager

Fairbanks

FULL TIME

View Details