Job Opportunities in United States

Our secret to leading the way in hospitality? We put our people first!
At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #Shack Fam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

Job Summary
The Crunch Time Administrator is responsible for the maintenance of our Crunchtime Information Systems database. Crunch Time! Information Systems is a software application suite that helps control food, beverage, and labor costs. This position is also responsible for training users on the Crunchtime software products Enterprise Manager and Net Chef. The Crunch Time Administrator serves as the system expert and provides support to users of all levels at the corporate office and at restaurant locations. This position is also accountable for the successful implementation of the application at all restaurant locations and New Store Openings.

Job Responsibilities and Duties

Executes Crunchtime data maintenance including, but not limited to: adding new products, adding new recipes, entering and updating new and changed vendor information, managing vendor order guides, setting up new locations, adding, changing or deactivating application users, maintaining and producing reports, including financial, and posting calendars.

Ensures that the Crunch Time system remains in sync with other integrated systems (POS, accounting software). Monitors data transfer error remediation to rapidly fix any failed file transfer.

Evaluates the new release versions of the software, requests upgrades, and tests all new features for implementation into Product Database.

Creates standard Crunchtime training materials that will be kept up-to-date as new features are added and SOPs change.

Motivates team members through ad-hoc training projects to develop their troubleshooting skills and software product knowledge.

Communicates directly with Crunchtime Client Services team to convey outstanding issues, requests, and training needs.

Prepares analytical results for Food, Beverage & Inventory Control. Investigates cost and/or revenue variances and develops recommended action plans to resolve such variances. Acts as liaison between Purchasing, Finance, IT, and Operations to ensure all necessary database updates are completed on time for new policy or menu rollouts.

Knowledge, Skills, Abilities

Knowledge of Crunchtime software

Knowledge of basic accounting, P&L, COGS

Understanding of use case concepts

Strong computer/technology skills and proficient in Microsoft Office Suite and Visio; proficient in MS Excel, specifically vlookup

Communication (oral and written), presentation and facilitation skills * Time management, prioritization, and organizational skills

Ability to solve basic problems independently

Ability to work positively with other departments and Operations ( win/win ) Ability to talk and share before a group

Ability to embrace change and continuous learning

Requirements - Education, Experience, Physical, and Competencies

Education Requirements
High School Diploma or Equivalent
Bachelor's Degree - Preferred

Education or Certificate Details

Work Experience
2-4 years

Physical Requirements
Basic keyboarding or other repetitive motions

Competencies
Self-Development & Growth
Interpersonal Skills & Empathy
Effective Communication
Knowing the Business
Organization & Delegation
Innovation + Creativity
Strategic Thinking
Dealing with Ambiguity
Managing Work + Continuous Improvement
Managing Complex Decisions + Business Acumen

Benefits at Shake Shack:
A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

Weekly Pay and Performance bonuses

Shake Shack Meal Discounts

Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more

Medical, Dental, and Vision Insurance*

Employer Paid Life and Disability Insurance*

401k Plan with Company Match*

Paid Time Off*

Paid Parental Leave*

Access to Employee Assistance Program on Day 1

Pre-Tax Commuter and Parking Benefits

Flexible Spending and Dependent Care Accounts*

Development and Growth Opportunities

• Eligibility criteria applies

Pay Range - $54,830.00 - $88,265.00 *The salary paid to a successful applicant will depend on the applicant’s experience, qualifications, business needs and resources, and the candidate’s location.

Click the " Apply " button above to apply for this opening.

About Us
Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.