Job Opportunities in United States
November 14, 2024
University of Alaska
Fairbanks
FULL TIME
CRM Administrator
- 529640
- Fairbanks, Alaska, United States
- On Campus
- Staff Full-time
- Grade 80
- UAF Student Services
Join our team as the CRM Database Administrator and play a key role in shaping the student experience by ensuring the seamless operation and integrity of our Salesforce CRM system. You’ll work alongside a collaborative systemwide CRM team, supporting Alaska’s institutions to maximize the impact of Salesforce tools like Enrollment Rx and Events Rx. In this role, you’ll oversee essential system upgrades, testing, and security, ensuring functionality across the University of Alaska.
This position offers the opportunity to make a meaningful impact on how students, staff, and stakeholders interact with university data. You’ll keep our CRM current through continuous learning, training, and process improvement, playing a vital role in fostering data-driven decisions across Alaska's university system.
If you're an organized, tech-savvy professional passionate about data quality and user support, we’d love to hear from you!
To thrive in this role, you should have experience with the Salesforce CRM object model and automation methods, along with familiarity with higher education policies, procedures, data structures, and reporting needs. Strong organizational and time management skills are essential, as is the ability to manage multiple projects and deadlines with careful attention to detail. You should be comfortable presenting information to diverse audiences and adept at collaborating with both technical and non-technical staff to solve complex problems.
The role requires the ability to work independently and to recognize when to seek guidance, ensuring projects remain on schedule. Experience with systems like Banner, Salesforce, or On Base is a plus. You must be able to work effectively under deadline pressure, exhibit strong interpersonal skills and customer service standards, and lead and contribute positively within a team environment. Proficiency in verbal and written communication, along with meticulous attention to detail and adherence to instructions, are also key to success in this position.
Minimum Qualifications:
Bachelor’s degree or three years experience managing Customer Relationship Management (CRM) or equivalent software.
Excellent computer skills and proficiency with the use of Salesforce, Banner, Microsoft Office Suite, basic SQL and reporting tools.
Position Details:
This is a full-time, exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 80, based on education and experience.
Applications will be accepted for review on December 4, 2024, to ensure consideration, please apply by 11:55 PM, Alaska Standard Time on DAY BEFORE REVIEW DATE (12/3/2024).
To view the full list of job responsibilities, please click HERE.
The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.
UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination.
The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.
Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.
All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.
UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu.
UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.
UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.
This position offers the opportunity to make a meaningful impact on how students, staff, and stakeholders interact with university data. You’ll keep our CRM current through continuous learning, training, and process improvement, playing a vital role in fostering data-driven decisions across Alaska's university system.
If you're an organized, tech-savvy professional passionate about data quality and user support, we’d love to hear from you!
To thrive in this role, you should have experience with the Salesforce CRM object model and automation methods, along with familiarity with higher education policies, procedures, data structures, and reporting needs. Strong organizational and time management skills are essential, as is the ability to manage multiple projects and deadlines with careful attention to detail. You should be comfortable presenting information to diverse audiences and adept at collaborating with both technical and non-technical staff to solve complex problems.
The role requires the ability to work independently and to recognize when to seek guidance, ensuring projects remain on schedule. Experience with systems like Banner, Salesforce, or On Base is a plus. You must be able to work effectively under deadline pressure, exhibit strong interpersonal skills and customer service standards, and lead and contribute positively within a team environment. Proficiency in verbal and written communication, along with meticulous attention to detail and adherence to instructions, are also key to success in this position.
Minimum Qualifications:
Bachelor’s degree or three years experience managing Customer Relationship Management (CRM) or equivalent software.
Excellent computer skills and proficiency with the use of Salesforce, Banner, Microsoft Office Suite, basic SQL and reporting tools.
Position Details:
This is a full-time, exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 80, based on education and experience.
Applications will be accepted for review on December 4, 2024, to ensure consideration, please apply by 11:55 PM, Alaska Standard Time on DAY BEFORE REVIEW DATE (12/3/2024).
To view the full list of job responsibilities, please click HERE.
- ️If you have any questions regarding this position, please contact Bridget Thimsen, SBO Sr. HR Coordinator, at bmthimsen@alaska.edu.
- To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.
The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.
UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination.
The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.
Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.
All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.
- Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.
UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu.
UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.
UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.
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