August 22, 2024

Hawaii Medical Service Association

Kea‘au

FULL TIME

Community Health Worker - QUEST (Keaau)

Job Summary

**Hybrid Work Environment - Must reside on Hawaii Island **
Pay Range: $47,500 - $88,000
Note: Individuals typically begin between the minimum to middle of the pay range
Target Start Date: December 30, 2024
As a Community Health Worker, you will engage people in emotionally powerful ways. Your ability to build trusting relationships and connections are foundational to improving health outcomes and making a positive difference.
The Community Health Worker (CHW) is responsible for partnering with members and their families to understand, navigate, access community services/resources, and to promote the adoption of healthy behaviors. The CHW acts as a liaison between providers and the HMSA Health Coordinators/Case Managers through an integrated approach to care management and community outreach. Your actions will directly promote, maintain, and improve the health of members and their families.

Exempt or Non-Exempt
Exempt

Minimum Qualifications

Associate's degree and three years of relevant healthcare/social services experience; or equivalent combination of education and/or work experience.

Strong written and verbal communication skills

Basic working knowledge of Microsoft Office applications. Including but not limited to Word, Excel, and Outlook.

Reliable transportation to perform in person (Face to Face) meetings with members in their home or in alternative settings.

Duties and Responsibilities

Manages community health by establishing and maintaining trusting relationships with individuals, families, and providers to promote health, recovery, resiliency, and wellness. Advocating in members and families' best interests to ensure needs/choices are accurately represented/supported, and that timely care/services are delivered.

Performs screenings/assessments regarding health risk factors and barriers to accessing appropriate care and makes appropriate referrals to licensed clinical staff, as indicated. Deviating when justified/necessary from established screening protocols to ultimately deliver the best care for the situation/individual.

Utilizes effective communication skills such as motivational interviewing to gain agreement from member to be compliant with routine provider appointments and other medical services to maintain and improve health. Communicates and collaborates with members and families to identify key health concerns and options for removing barriers that affect service delivery, member satisfaction, cost, and ultimately the community's health. Leading to the overall improvement of coordination of care for the member.

Provides in depth education, resources, referrals, and linkages to health-related services in the community. Introduces new or underutilized programs or services to the community.

Guides community members with complex health cases to navigate the healthcare systems. This will include but not be limited to home visits, shadowing appointments, and assisting with community events, as necessary. Paying careful attention to the clinical/license scopes and using professional judgement to take the appropriate actions necessary in the best interest of the community member(s).

Tailors and delivers culturally appropriate health education and instruction on how to use the existing health care and social service programs. Delivering the information in a simple, helpful, and effective manner.