Position Title: Cashier/Food Prep
Department: All Venues
Employment Classification: Non-Exempt
Position Summary/General Description:
A Cashier/Food Prep greets customers, takes orders, prepares food, handle payments and thanks customers while ensuring a safe, clean and efficient operation.
Expectations:
- Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
- Act as a role model within and outside the corporation.
- Maintain a positive and respectful attitude toward customers and co-workers.
- Consistently report to work on time prepared to perform duties of position.
Essential Duties & Responsibilities:
- In friendly manner perform duties such as but not limited to: Communicate special menu items or specials to customers, take orders to customer specifications; cook/prepare food orders; deliver food/drink orders; replenish condiments, as needed; maintain beverage area, brews and coffee; maintain cleanliness (e.g., clean service/dining areas, etc.).
- Maintain high cleanliness and sanitation standards in accordance with Food Systems Food Safety & Sanitation guidelines and the HACCP System.
- Ensure that product quality standards are met through proper food preparation and prepare food products to proper specifications.
- Operate a point of sale system/cash register without variance (e.g., maintain change in cash drawer; accept cash, checks, and bankcards for payment; calculate discounts; ensure proper identification for certain transactions; count money; return correct change; issue receipts; balance cash drawer and receipts; keep register area neat, clean and stocked with necessary supplies; and documents discrepancies).
- Ability to follow directions and perform work independently
- Ensure product is stocked and rotated to ensure proper expiration dates, and ensure product is displayed in an organized manner.
- Promote brands/products to increase sales.
- Act with urgency at all times to minimize wait times; maintains a quick and purposeful pace.
- Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests).
- Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
- Develop a thorough knowledge of services, room locations, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events.
- At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
- Perform additional duties and responsibilities as necessary or assigned.
Education & Experience:
- High School Diploma or GED preferred.
- Some experience in fast food environment and cash handling preferred.
- Must possess basic mathematical skill (able to add, subtract, multiply and divide).
Licensing & Certification:
Computer Equipment, Software, Machinery:
- Operate Point of Sale system/cash register.
- Operate and maintain dispensers such as fountain, juice, creamer, coffee and tea brewers.
- Operate ice cream maker, fountain machine, fryer.
Essential Physical Requirements:
- The job requires the ability to talk, turn, twist, stand for long periods of time, and repetitively use hands 51-100% of the time.
- The job requires the ability to kneel and reach overhead 25-50 % of the time.
- The job requires the ability to bend over and stoop 1-24% of the time.
- The job requires the ability to carry, lift and slide/transfer 1-30lbs. 1-24% of the time.
Essential Mental Demands:
- The job requires reading 51-100% of the time.
Supervisory Responsibilities:
Work Environment (inside/outside):
- The job is performed indoors in a restaurant environment.
Other Requirements:
- Applicant must pass a pre-employment alcohol/drug screening.
- Obtain and maintain a Serv-Safe Certification within 90 days of employment and/or transfer.