Job Opportunities in United States


September 17, 2024

CareLink

North Little Rock

FULL TIME


Care Coordinator, In-House

This position works in Care Link Information and Assistance department, receiving calls from seniors, other Care Link staff, local businesses, and the general public regarding services for the aging population. The individual is responsible for gathering information from callers and making a referral inside our agency or to an outside organization to meet the needs of the caller. This position is the first contact with Care Link for many callers. Therefore, exceptional customer service is key to the role.
Care Link Mission:
To connect older people and their families with resources to meet the opportunities and challenges of aging.
MINIMUM QUALIFICATIONS
  • Bachelor’s degree in social work, sociology, gerontology or related field preferred or
  • 5 years experience in Aging Services or related Human Services field
  • Word processing and spreadsheet skills
KNOWLEDGE, SKILLS, ABILITIES
  • Knowledge of governmental resources and programs
  • Knowledge of Medicaid and Medicare eligibility requirements
  • Ability to perform telephone work all day
  • Ability to research and provide accurate information on a wide variety of aging issues
  • Ability to interview and obtain information
  • Ability to collect and enter data and prepare reports Ability to use internet
DUTIES AND RESPONSIBILITIES
  • Provides information about aging services, public benefits, and other resources to client’s caregivers, other agencies, and the public
  • Promotes agency services and programs; mails brochures
  • Helps gather information on resources in the community
  • Stays abreast of changes in agency services, benefits, programs, etc.
  • Gathers information from caller and as appropriate prepares a referral and submits to appropriate staff member or program
  • Handles difficult or unusual calls received by switchboard
  • Maintains logs and enters data for tracking purposes
  • Provides summary reports
  • Enters data for online resource directory
  • Handles agency e-mail
Pay Range: $21.72-$24.64
Care Link does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.
Job Type: Full-time
Pay: $42,354.00 - $48,048.00 per year
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid sick time
  • Paid time off
  • Vision insurance
Schedule:
  • Monday to Friday
Work Location: In person

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