September 17, 2024

CareLink

North Little Rock

FULL TIME

Care Coordinator, In-House

This position works in Care Link Information and Assistance department, receiving calls from seniors, other Care Link staff, local businesses, and the general public regarding services for the aging population. The individual is responsible for gathering information from callers and making a referral inside our agency or to an outside organization to meet the needs of the caller. This position is the first contact with Care Link for many callers. Therefore, exceptional customer service is key to the role.
Care Link Mission:
To connect older people and their families with resources to meet the opportunities and challenges of aging.
MINIMUM QUALIFICATIONS

Bachelor’s degree in social work, sociology, gerontology or related field preferred or
5 years experience in Aging Services or related Human Services field
Word processing and spreadsheet skills

KNOWLEDGE, SKILLS, ABILITIES

Knowledge of governmental resources and programs
Knowledge of Medicaid and Medicare eligibility requirements
Ability to perform telephone work all day
Ability to research and provide accurate information on a wide variety of aging issues
Ability to interview and obtain information
Ability to collect and enter data and prepare reports Ability to use internet

DUTIES AND RESPONSIBILITIES

Provides information about aging services, public benefits, and other resources to client’s caregivers, other agencies, and the public
Promotes agency services and programs; mails brochures
Helps gather information on resources in the community
Stays abreast of changes in agency services, benefits, programs, etc.
Gathers information from caller and as appropriate prepares a referral and submits to appropriate staff member or program
Handles difficult or unusual calls received by switchboard
Maintains logs and enters data for tracking purposes
Provides summary reports
Enters data for online resource directory
Handles agency e-mail

Pay Range: $21.72-$24.64
Care Link does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.
Job Type: Full-time
Pay: $42,354.00 - $48,048.00 per year
Benefits: