November 13, 2024

JPMorganChase

Wilmington

FULL TIME

Card Product Portfolio Office Planning, Executive Director

JOB DESCRIPTION

You are a proven leader with a passion for delivering high-quality products. Join our innovative team and help us ensure that our products meet and exceed the needs of our customers.

As a Product Portfolio Operations Planning Director in Card, you are an expert in creating cross-product synergies. As a leader on the team, you leverage your advanced capabilities to innovate on cross product-line coordination, remove barriers to success, and create ways for teams to continuously innovate on solutions-focused products and product features.

Job responsibilities

Drive Strategy & Prioritization Decisions
- Collaborate across Portfolio Quad and CCB Product ecosystem to define strategy, guide priorities, and drive execution to achieve business priorities
- Inform priorities, review requests, make decisions, communicate updates, escalate critical issues
- Manages and coaches a team to address overall portfolio health, risk factors, and continuous improvement opportunities
- Leverage and adjust capacity to ensure highest value initiatives are supported
- Build awareness of dependencies (sponsored/supported) and cross-impacts to streamline decision-making
- Support portfolio oversight, planning, dependency visibility, logistical coordination, and escalation
Governance, Monitoring, & Optimization
- Implement governance / intake forum to guide decision-making
- Provide thought-leadership to partner and help create, and drive adoption CCB PXT Planning Processes
- Coordinate preparation activities, logistics, material development for quarterly planning sessions with key co-suppliers across product eco-system

Required qualifications, capabilities, and skills

10+ years of experience or equivalent expertise in program management or performance optimization
Proven ability to manage and implement operational effectiveness and portfolio management initiatives
Proven ability to operate within the product development life cycle and agile methodologies

ABOUT US
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.