Job Opportunities in United States

Responsibilities

Provides customer service to allied health staff, physicians, contractors, volunteers, patients and visitors as applicable. Receives and responds to customer needs face to face, via phone, and email in a professional and courteous manner. Sells, collects, and maintains data for parking and transportation programs that include bus passes, Mayo Clinic Access Identification Cards, and parking eligibility. Assists in communicating parking policies and trains new staff in the work unit as applicable. Acts as a subject matter expert and presents parking and transportation information to various departments and Mayo Clinic orientation as applicable. Utilizes systems technology to place building and security access privileges on the Mayo Clinic access identification cards and printing capabilities Must be able to work with multiple software programs and utilize dual computer screens. Ensures payment for bus passes are for the correct zone, correct vendor and validates the bus pass in the bus pass program. Collects and maintains data to ensure all entries related to bus passes or payroll deductions are accurate with the payroll enrollment process. Interacts with Enforcement Representatives and documents parking violations as applicable. Communicates transportation options. Serves as a resource related to parking and transportation policies, procedures, security access, card access, and parking enforcement for Mayo Clinic Rochester. Participates in Mayo Clinic New employee orientation, Medical Residents orientations; and summer students, and nursing orientations. Maintain the Electronic Access Request Form file to ensure the proper adding and deletions for employee’s access and the deactivation of all terminated employees. Properly enters all financial credit cards, check transactions and all departments’ information for the purchase of patient/visitor parking passes.

Qualifications

High school diploma or equivalent is required. Demonstrated skills in professional oral and written communication and able to handle several tasks simultaneously. One year of conflict resolution and customer service skills are required Must have strong communication, interpersonal, problem solving and organizational skills. Must be committed to providing excellent customer service and able to work collaboratively in a team environment. Must be able to adapt to unpredictable situations. Outstanding professionalism, strong computer skills, time management skills and the ability to work independently. Fosters an environment of mutual respect, teamwork and collaboration within the work unit and across the enterprise. Must understand and promote a culture of safety, and demonstrate good judgment in respecting the confidentiality of patient and employee information. PC and Microsoft Office skills required. Strong mathematical skills are required in addition to data entry and working with Microsoft Office including Excel, Word, and Power Point.Possesses PC skills in keyboarding and applications. Demonstrates problems solving, continuous improvement, customer service, professional oral and written communication, team building, and analytical experience. Previous work providing customer service in a healthcare setting is desirable.

Exemption Status

Nonexempt

Compensation Detail

$19.57 - $27.02 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

M-F 8 hours shifts between 7AM to 4PM

Weekend Schedule

None at this time, but could change do to business need.

International Assignment

No

Site Description


Recruiter

Shelly Weir