Job Opportunities in United States
November 19, 2024
SPS-North America
Remote
PART TIME
Call Center Representative
#parttime
Job Title: Customer Support Representative/ Call Center Representative
Reports To: The Customer Support Representative will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.
Job Overview:
The Customer Support Representative will play a crucial role in providing administrative assistance and top-notch customer service to our clients. The ideal candidate will have a strong working knowledge of Microsoft 365 applications, particularly Excel, and will be responsible for ensuring customer inquiries are handled efficiently and professionally.
Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.
Duties and Responsibilities:
Competencies:
Qualifications and Education Requirements:
Physical Demands:
Travel: None or Negligible
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Title: Customer Support Representative/ Call Center Representative
Reports To: The Customer Support Representative will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.
Job Overview:
The Customer Support Representative will play a crucial role in providing administrative assistance and top-notch customer service to our clients. The ideal candidate will have a strong working knowledge of Microsoft 365 applications, particularly Excel, and will be responsible for ensuring customer inquiries are handled efficiently and professionally.
Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.
Duties and Responsibilities:
- Provide excellent customer support through phone and email.
-
Assist customers with inquiries, troubleshooting, and resolving issues in a timely manner.
- Perform administrative tasks, including managing schedules, handling correspondence, and maintaining records.
-
Utilize Microsoft 365 applications, including Outlook, Word, Teams, and Excel, to support daily operations and improve customer service efficiency.
-
Prepare and analyze reports using Excel to track customer interactions and identify areas for improvement.
-
Collaborate with other departments to ensure seamless communication and service delivery.
- Maintain up-to-date knowledge of company products and services to better assist customers.
- Follow established protocols and procedures to ensure customer satisfaction and adherence to company policies.
- Provides 5-star customer service to all employees (in all forms of communication).
- Builds professional relationships with customers and other teams.
- Maintains professionalism and composure when interacting with all employees.
- Trains back-up and providing guidance on policies and procedures.
- Determines what additional support is needed when handling sensitive inquiries.
- Provides exceptional customer service to client.
Competencies:
- Strong verbal and written communication skills.
- Excellent hospitality and customer service skills.
- PC skills – MS Office Suite experience.
- Ability to handle multiple tasks simultaneously.
- Good organizational skills.
- Requires knowledge and understanding of technological ordering systems and ability to comprehend instructions.
- Possesses the ability to work independently and is capable of completing projects.
- Adaptable and flexible to needs at a moment's notice.
Qualifications and Education Requirements:
- High school diploma or equivalent; additional education or certification in customer service or related fields is a plus.
- Knowledge of Vivaticket a plus.
- 1-2+ years prior work of sales & Administrative experience required.
- Proficiency in Microsoft 365 applications, particularly Excel, Outlook, Word, and Teams.
- Ability to work assigned work hours determined by the manager.
- Excellent organizational and time management skills.
- Analytical abilities and aptitude in problem-solving.
- Superb written and verbal English communication skills.
- Current knowledge or ability to learn computer-based systems required for functions of position.
- Required to maintain an overall professional appearance and attitude.
- Adhere to all policies and procedures required.
Physical Demands:
- Approximately 50% of the time this position requires the below physical demands.
- Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
- Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
- Manual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.).
- Ability to lift or move 40 lbs. or greater frequently.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- Must be able to utilize computer monitor and keyboard.
Travel: None or Negligible
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
WHAT WE OFFER
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.
In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.
To view our privacy policy, click on the link below:
SPS-North America Privacy Policy
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
-
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.
In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.
To view our privacy policy, click on the link below:
SPS-North America Privacy Policy
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