Call Center Agent

August 22, 2024

Kickback Points, L.L.C.

Twin Falls

FULL TIME

This is not a remote position. Must be willing to work in an office location in Twin Falls, ID. Position is Monday-Friday from 9 am - 6 pm.

About Ignite:
Ignite is a locally owned and operated company based out of Twin Falls, Idaho. Over the past 24 years, our business has grown to be a national leader in developing and managing customer rewards programs across the country. We build business solutions that make retail operators smarter and more profitable while helping them anticipate and meet their customers' growing needs. With more than 24 years of experience, we're recognized as the market leader in building customer rewards programs that generate brand loyalty, build repeat store visits, and increase bottom-line sales.

Ignite recognizes that businesses must be prepared to pivot to meet their customer base's changing needs to succeed in today's competitive retail environment. We are here to provide out retail clients with cutting-edge products and services they need to serve their customers.

As a company, we have high expectations of each other and work as a cohesive team to provide excellent customer service and support to our clients. We are a family that cares for and supports each other.

Overall Responsibility:
To provide accurate, friendly, and service minded attention to phone customers in a team setting. This position is full-time with possible weekend hours scheduled. Full-time employees are scheduled 40 hours per week Monday - Friday starting at $14.50 hourly.
Job Description:
To provide basic information of loyalty programs to customers on how to spend points, how points are earned, how many points are earned at certain locations and programs. Obtain client information by answering phone calls, while providing excellent customer service.

Key Tasks and Responsibilities:

Provide excellent customer service
Apply appropriate actions to effectively control a call
Escalate, when necessary, adjust tone and etiquette to accommodate customer
Enroll cards
Transferring cards
Updating customer information in database
Looking up card balances
Keeping track of, organizing and using provided information to perform efficiently
Maintain communications equipment by reporting any problems
Maintain and improve quality results by adhering to standards and guidelines, and recommending improvement procedures
Update job knowledge by studying new program descriptions and participating educational opportunities
Use an effective approach to handle special telephone tasks such as call transfers, call backs, holds, interruptions, and unintentional disconnects
Work efficiently with team members
Other duties as assigned