November 7, 2024

City of Austin

Austin

FULL TIME

Business Process Consultant

Position Information

Posting Title

Business Process Consultant

Job Requisition Number

COA092693

Position Number

110936

Job Type

Full-Time

Division Name

Av - Performance Management

Minimum Qualifications

Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job.

Licenses or Certifications:
None

Notes to Applicants

POSITION OVERVIEW
This role is crucial in supporting both ongoing and future employee development programs and initiatives within the Performance Management division.
By aligning with the 2025 strategic plan, this position aims to enhance the professional growth and effectiveness of our workforce.
The incumbent will be responsible for the need analysis, program management, designing, implementing, and evaluating training programs that meet the evolving needs of our employees, ensuring their skills and knowledge are up-to-date and aligned with organizational goals. Furthermore, this role will involve collaborating with various stakeholders to identity training needs, develop comprehensive learning solutions, and foster a culture of continuous improvement and development.

This position will involve the design and development of comprehensive training programs that cater to the evolving needs of our employees.

This includes:

Needs Analysis: Conducting thorough assessments to identify skill gaps and training requirements across the organization. Advise leaders to define and set performance targets.
Program Design: Creating tailored training programs that incorporate a variety of instructional methods to engage different learning styles. This could include workshops, e Learning modules, hands-on activities, coaching, and collaborative projects.
Communication: Adept at tailoring communication style to suit all organizational levels.
Content Development: Developing high quality training materials that are both informative and engaging. This includes creating presentations, manuals, interactive modules, and other resources.
Implementation: Coordinating the rollout and on-going management of training programs, ensuring that they are delivered effectively and efficiently. This may involve scheduling sessions, booking venues, and liaising with trainers and participants.
Evaluation and Feedback: Continuously evaluating the effectiveness of the training program through feedback and performance metrics, using this data to refine and improve future training initiatives.
Continuous Improvement: Staying up to date with the latest trends and best practices in training and development to ensure our programs remain relevant and effective. This also includes seeking out and integrating new technologies and methodologies.
Data Driven Decision Making: Expertise in creating clear and concise reports. Leveraging data analytics to drive informed decision making ensuring strategic actions are backed by quantitative insights to enhance organizational outcomes.

The incumbent will collaborate closely with various stakeholders to ensure that training initiatives are aligned with organizational goals and contribute to the professional growth and development of our workforce. The ultimate aim is to foster a culture of continuous learning and improvement, where employees are empowered to achieve their full potential.

TRAVEL

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

ASSESSMENT
A skills assessment will be required for this position.

APPLICATION INFORMATION
Resumes will not be accepted. Rather a detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history, to include all job duties, responsibilities and employment dates on your online application. The application is an official document; incomplete applications will not be considered (i.e., “see resume” or “see Linked In profile”).Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions inquiring about experience should be reflected on your application.

VETERAN
Veteran candidates will be required to provide a copy of their DD214 at the time of interview.

CRIMINAL HISTORY BACKGROUND CHECK
The top candidate will be subject to a minimum 10 year criminal background check and security threat assessment.

GOOD STANDING – DEPARTMENT/DIVISION EMPLOYEES
Employees, in good standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employees must remain in good standing through the top candidate selection phase at which time the good standing status will be re-verified.

LANGUAGE
Must have the ability to read, write, and fluently speak in English.

DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS.

Pay Range

$33.49 – $42.71

Hours

Monday – Friday; 8:00 a.m. – 5:00 p.m.

Hours may change depending on departmental needs.
Work hours may include after-hours, holidays, and weekend work.

Job Close Date

12/19/2024

Type of Posting

External

Department

Aviation

Regular/Temporary

Regular

Grant Funded or Pooled Position

Not Applicable

Category

Professional

Location

Austin Bergstrom International Airport

Preferred Qualifications

Experience with various learning technology to design, develop and deliver effective training programs.
Experience in researching, developing, managing, and evaluating cross-functional programs and initiatives.
Experience designing, delivering, evaluating effective learning.
Proficient in both oral and written communication, with the ability to convey complex concepts clearly and effectively.

Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Leads multiple process improvement teams

Develops project work plans, project management and periodic assessment

Facilitates the development of stakeholder analysis and communication plans for process improvement teams

Identifies, collects, and researches to complete data analysis

Makes recommendations to project teams and recommends organizational change utilizing appropriate talent

Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets

Develops and improves models and methodologies for the department

Reviews and critiques the work of functional team staff

Communicates project and program information to all levels of the organization

Responsibilities- Supervision and/or Leadership Exercised:

May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Knowledge of business strategies, objectives, planning, development and management processes and process improvement
Knowledge of performance measures Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes
Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models
Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic
Skill in providing internal consulting services
Skill in project management methods
Skill in negotiation of projects and program initiatives
Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders’ expectations
Ability to look at situations systematically
Ability to work independently and with teams
Ability to understand, interpret and apply detailed and complex information
Ability to manage implementation of recommendations

Criminal Background Investigation

This position has been approved for a Criminal Background Investigation.

EEO/ADA

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within

the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.