EDUCATION and/or EXPERIENCE:
Bachelor's or advanced degree in business administration or related field, five plus years of continuous leadership experience in property management or a related service field; or equivalent combination of education, experience and/or training
LANGUAGE SKILLS:
Ability to read, analyze, and interpret complex business documents. Ability to respond effectively to sensitive employee and/ or client inquiries or complaints. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to executive leadership, public groups, employees, vendors, homeowners and/ or boards of directors
REASONING ABILITY:
Ability to define problems to root causes, collect data and interview key stakeholders, establish fact patterns, and develop good business judgment rule conclusions
OTHER SKILLS and ABILITIES REQUIRED:
- Demonstrated knowledge of the community association management industry, including business management practices, financial requirements, marketing, and operations
- Ability to relate effectively with Boards of Directors members, community members, vendors and employees and resolve conflicts and problems expeditiously and effectively
Ability to provide effective leadership, direction, and team building
- - including empowerment to resolve normal service delivery issues at front-line levels of the organization
- Demonstrated strong talent management skills, including the ability to effectively select, appraise, motivate/ influence, and develop subordinates
- Ability to think, plan, and manage both strategically and tactically
- Provide support and guidance in marketing and sales regarding key strategic accounts
- Demonstrated strong interpersonal skills, including patience, persistence, and flexibility
- Proficient with Microsoft Word, Excel and Outlook
- Ability to read, understand and follow homeowner association guiding documents, including bylaws and contracts; Ability to be aware of and assess impact of legislative changes that may impact the Associa client service delivery model in the respective branch
NON-ESSENTIAL RESPONSIBILIITES:
Assist with other jobs and duties as necessary and lead/ sponsor company strategic initiatives, as required
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