Job Opportunities in United States

TEKsystems is looking to hire several Bilingual Customer Service Representatives for a large life insurance company out of New Orleans, LA!
**if interested, is bilingual, and can work fully onsite in Downtown New Orleans, please send your most updated resume to rsison @ teksystems.com - these applications will be reviewed first, and interviews are first come, first serve**

• If you are not bilingual Spanish, and cannot work onsite (this role will NOT go remote, and is NOT remote) in downtown New Orleans, please refrain from applying as it will get denied.

Hours: M-F 8a-5p, fully onsite
Job Title: Bilingual CSR
Must haves:

• 2+ years of call center experience, must have been in life insurance, health insurance, or related industry
• Must be bilingual
• Must have excellent customer service skills and comfortable enough to eventually a certain call volume
• Strong attention to detail and must be able to multitask, and be computer literate, managing competing priorities, and good attitude overall; team player.

Job description:

• The Customer Service Associate 1 is responsible for performing basic to intermediate level customer policy and process-related research for both internal and external customers following established division guidelines.
• Responsible for daily processing of data entry/customer requests utilizing various systems to support blocks of individual life business under the guidance of associates and/or manager within the Global Life team as needed.
  • Perform customer/producer policy and process-related research and resolution.
  • Responsible for transactional reconciliation for daily processing.
  • Analyze daily systems generated output to determine if action and/or customer contact is required.
  • Answer telephone inquiries, assuring the call ends with resolution or appropriate follow-up workflow is initiated.
  • Respond to email requests by answering all inquiries in a professional manner within a 24-hour period.
  • Place outbound calls needed to gather information or complete requests.
  • Analyze and review transactional output from transactions performed by self and make next step decisions based on processing requirements.
  • Place outbound calls needed to gather information or complete requests.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.