November 19, 2024

TEKsystems

Cypress

Customer Service Representative

A renowned company is seeking Customer Service professionals to join their team. This role can offer you fantastic growth potential, an excellent company culture, and excellent benefits.
In this role you will…

Consistently answer incoming calls to the Customer Service Department (approx. 60+ phone calls daily)
Ask appropriate questions to identify the root cause of calls to generate effective solutions for the client and customer while effectively resolving conflicts.
Follow up on customer issues and concerns (payments, payoffs, title work) in a timely manner.
Use time management skills to balance the quantity and quality of calls made and received as well as meeting deadlines for any assigned projects
Use organizational skills to manage resources and locate references to maximize efficiency while on the phone
Use written communication skills to clearly and concisely document customers’ accounts of all necessary information required
Maintain an enthusiastic and positive attitude
Be on time and ready to work at the start of the shift

Required Experience:

Bachelor's Degree/Associate's Degree
Strong communication skills
Computer skills
Team player
Organization skills
Problem-solving and ability to multi-task

#prioritywest

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.