November 5, 2024

ISS

Durham

FULL TIME

Barista

Barista

Hourly Wage
ISS Guckenheimer offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. $16 per hour - $18 per hour.

Work Hours
The work hours for this position are Mon-Fri, 6:30 am-2:30 pm

Key Purpose
Welcome all guests and make them feel happy they came. Let them know you are here to make that perfect beverage for them. Prepare and serve hot or cold beverages such as coffee, espresso drinks, blended coffees, and teas. Serve ready to eat foods such as pasties, muffins, biscotti, and bagels at breakfast and sandwiches and salads at lunch. Always serve guests with a caring and happy attitude.

Success Criteria

Arrive on time to all shifts
Proper uniform including non-slip shoes and name tag
Professional appearance
Provide outstanding hospitality
Don’t be afraid to ask for help

Key Areas of Collaboration and Influence

A strong commitment to guest experience
Always remember safety first
Build respectful relationships with all teammates and quests
Willingness to take directions from the Chef, Front of the House Manager, and Catering Manager
Build relationships with delivery vendors

Ideal Candidate Experience

Must have a passion for customer service
Always have a positive attitude
Be dependable & reliable
Ability to communicate effectively
Knowing your equipment is clean and in good working order
Ability to keep calm under busy working conditions

Key Accountabilities

Properly setting up all equipment needed
Clean & sanitize work and service areas
Station set to execute guest service / satisfaction
Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees and teas
Order, receive, or stock supplies or retail products
Operate cash register and be familiar with self-service kiosks
Maintain product inventory to established levels
Recognize products; accurately restock & rotate product
Smile, greet, and serve customers, making them feel welcome
Complete necessary HACCP to ensure safe temperature control
Display merchandise in an attractive manner
Weigh, grind, or pack coffee beans for customers
Stock, clean and organize coolers in attractive manner
Label and display signs for all items
Other duties as assigned
Must follow all safety rules and actively prevent accidents

Physical Demands & Work Environment

Ability to lift a minimum of 25 pounds
Must be able to stand for periods of 7 hours
Must be able to work under pressure during peak periods of the day
Must offer outstanding hospitality for their entire shift

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.