Summery Initiates equipment services and repairs by ascertaining performance problems and services requested; writes repair orders; maintains customer rapport and records. Coordinates with Shop Foreman on job assignments to service technicians and communicates job status to customers. Pulls reports from data in Maximo and formats for readability. Position Responsibilities:
Ascertains mechanical problems and services by listening to customer's description of symptoms; clarifies description of problems; conducts inspections; takes test drives; checks vehicle maintenance records; examines service schedules.
Answers incoming phone calls, assists walk-in customers, and monitors Maximo and Outlook for repair requests and customer communication.
Generates Maximo work orders and ascertains materials availability. Attaches job plans and assigns labor to work orders.
Prepares Work Orders (WO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtains approval signatures when required.
Assists Shop Foreman with coordinating work orders and assigning personnel to specific tasks.
Work alongside Shop Foreman to ensure work request priorities are completed and adjusts tasking as required to meet urgent needs.
Acts as liaison and Point Of Contact (POC) between VMF and other departments on station.
Documents work order progress and communicates issues with customers, Shop Foreman, and VMF Supervisor.
Maintains customer rapport by providing expected time of return for equipment; answers customer questions and concerns; schedules maintenance times with customers.
Reports fleet in-commission rates, deadline reports, and deferred maintenance reports to the VMF supervisor.
Maintains equipment records by recording problems, corrective actions and updating Maximo asset status.
Assists Shop Foreman with monitoring all in-progress work to ensure quality, timely completion, and control of material and accuracy of Maximo work order data.
Updates job knowledge by participating in educational opportunities, responsible for reading manufacturers' publications.
Must be able to train operators of light vehicles (pick-up trucks).
Monitors and orders office and break room supplies.
Manages shop-mouse tasking, lockers, uniforms and other administrative tasks needed for shop function.
Enters training for department personnel in database and files documentation.
Maintains a safe workplace and ensures that safety is the highest priority in the workplace.
Performs other duties as required.
Required Education, Experience, Certificates and Licenses:
Minimum four (4) years’ experience in vehicle/equipment maintenance.
Expected Skills and Competencies:
Must have computer experience, preferably with Windows 10 and Windows Office suite. Must be proficient with Microsoft Excel, Word, and Power Point.
Must have experience with an asset management and electronic corrective maintenance program (Maximo preferred).
Must have strong written and verbal communication skills.
Must be able to communicate well to both management and front-line service workers.
Must possess critical problem solving and decision-making ability.
Must have ability to work with minimal supervision and frequent interruptions.
Must be detail oriented and able to shift focus with changing priorities.
Preferred:
Degree or technical school certification preferred.
Willingness and ability to deploy to Antarctica for extended periods
Successful completion of Medical and Dental examinations required by the NSF for deployment to Antarctica
Successful completion of drug screening and background check required by employer
Successful completion of Federal Background Check required by the NSF
Must be willing and able to lift and move items, parts, assemblies, and equipment up to the safety regulation maximum as required by the position.
Must be willing and able to perform physical activities including heavy lifting, climbing in and out of equipment, crawling, and working outdoors in extreme cold as required by the position.
Must participate in community programs, such as “house-mouse” (chores), “daisy-picking” (cleaning-up around the station), recycling efforts & safety objectives.
Valid Driver’s License issued in the United States
Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location
Job Types: Full-time, Contract Pay: Up to $1,276.00 per week Benefits:
401(k)
Dental insurance
Employee assistance program
Health insurance
Life insurance
Vision insurance
Application Question(s):
Our customer, the NSF, requires all employees to be fully vaccinated and/or boosted against COVID-19 in order to be medically cleared to deploy to Antarctica. Please confirm Yes or No that you understand this will be required to meet the medical requirements to be medically cleared for deployment, and that you will be able to meet this medical requirement.
Education:
High school or equivalent (Required)
Experience:
vehicle/equipment service writing: 4 years (Required)