Job Opportunities in United States
November 8, 2024
LARSON MOTORS INC
Puyallup
FULL TIME
Automotive Service Warranty Administrator - CJDR
Description:
Job Type: Full-time
Location: Puyallup, WA
Reports to: Service Manager
Salary: $25.00 - 25.00/hr
Ideal Candidate
We are seeking a highly organized and detail-oriented Warranty Claims Coordinator to join our team. In this role, you will be responsible for processing warranty claims efficiently and ensuring proper documentation and follow-up for all claims. You will work closely with both internal teams and external customers, ensuring accurate and timely claim resolutions. The ideal candidate should have a customer-focused attitude, strong attention to detail, and excellent communication skills.
Essential Duties and Responsibilities:
Larson Automotive Benefits:
Larson Automotive Group offers a comprehensive group medical insurance plan to all hired full-time applicants that start the first of the month following the completion of continuous 60 of employment. We offer 4 plans to help employees access the best plan that fits their budget and needs. One plan is zero cost to the employee. We also have a company paid Life ($10,000) and AD&D plan ($40,000.00) that is for all benefit eligible employees. Employee must maintain no less than 32 hours per week to be considered ‘full-time’ for benefits.
In addition to medical insurance, Larson Automotive Group also offers vision, dental and various other ancillary coverages such as additional Life, AD&D, LTD, STD, Accident, Hospital, and Pet insurance to name a few.
Larson Automotive Group also provides an Employee Assistance Program. This is a specialized referral program available to employees to assist in various personal situations. This includes counseling for substance abuse, financial difficulties, mental illness, family issues and more. These are all provided to the employee free of charge and confidential with a third party.
Larson Automotive Group also helps plan for your future with our retirement plan available to all employees over the age of 21. The 401k plan starts after the completion of 2 months of employment, the employee will be automatically enrolled into the program starting at a 3% deduction and this will increase 1% per year for the first 3 years. The company does match 50% of the first 4% contributed by the employee. Employees on a budget or who want to know exactly what will be coming out of their check can also opt to have a flat dollar amount withheld from their check. We also offer a ROTH plan option as well. Employees can opt out of the plans at any time.
We offer a KOFE (knowledge of Financial Education) plan free of charge to the employee to help provide the employees with the tools needed for financial wellness.
Hourly and Salary employees will receive 6 paid holidays each year.
We offer a competitive PTO (Paid Time Off) program; employees begin to accrue hours from day one worked (eligible to use after 90 days of employment). PTO is accrued for the first 2 years at 1 hour for every 40 hours worked at 3 to 10 years 1.53 hours of PTO for every 40 hours worked and at 10 years 2.30 hours of PTO for every 40 hours worked.
We offer a vehicle purchasing programs for all the vehicle brands we offer. All you need to do is contact the GM of that dealership to see what options they currently have available.
Requirements:
Job Type: Full-time
Location: Puyallup, WA
Reports to: Service Manager
Salary: $25.00 - 25.00/hr
Ideal Candidate
We are seeking a highly organized and detail-oriented Warranty Claims Coordinator to join our team. In this role, you will be responsible for processing warranty claims efficiently and ensuring proper documentation and follow-up for all claims. You will work closely with both internal teams and external customers, ensuring accurate and timely claim resolutions. The ideal candidate should have a customer-focused attitude, strong attention to detail, and excellent communication skills.
Essential Duties and Responsibilities:
- Greet both external and internal customers in a professional, friendly manner. Actively listen to customer concerns and provide accurate information and advice.
- Timely process warranty claims for each franchise or distributor, ensuring all necessary documentation is complete and accurate.
- Thoroughly review repair orders for proper documentation and assign applicable labor operation codes based on technician notes and work descriptions.
- Flag appropriate technicians for the hours earned based on operations they performed.
- Cross-check each repair order against vehicle service history to avoid duplicate claims.
- Monitor the use of special warranty programs to prevent abuse or fraudulent activities and report any issues to management.
- Reconcile all warranty receivables with payments through the appropriate accounting schedule.
- Post credits on the computer system as required.
- Proactively follow up on the payment of outstanding claims.
- Correct and resubmit rejected claims, or receive authorization to write them off.
- Contact the relevant warranty claims representative for claims that require special authorization.
- Provide weekly updates to the Service Manager regarding claim status and progress.
Larson Automotive Benefits:
Larson Automotive Group offers a comprehensive group medical insurance plan to all hired full-time applicants that start the first of the month following the completion of continuous 60 of employment. We offer 4 plans to help employees access the best plan that fits their budget and needs. One plan is zero cost to the employee. We also have a company paid Life ($10,000) and AD&D plan ($40,000.00) that is for all benefit eligible employees. Employee must maintain no less than 32 hours per week to be considered ‘full-time’ for benefits.
In addition to medical insurance, Larson Automotive Group also offers vision, dental and various other ancillary coverages such as additional Life, AD&D, LTD, STD, Accident, Hospital, and Pet insurance to name a few.
Larson Automotive Group also provides an Employee Assistance Program. This is a specialized referral program available to employees to assist in various personal situations. This includes counseling for substance abuse, financial difficulties, mental illness, family issues and more. These are all provided to the employee free of charge and confidential with a third party.
Larson Automotive Group also helps plan for your future with our retirement plan available to all employees over the age of 21. The 401k plan starts after the completion of 2 months of employment, the employee will be automatically enrolled into the program starting at a 3% deduction and this will increase 1% per year for the first 3 years. The company does match 50% of the first 4% contributed by the employee. Employees on a budget or who want to know exactly what will be coming out of their check can also opt to have a flat dollar amount withheld from their check. We also offer a ROTH plan option as well. Employees can opt out of the plans at any time.
We offer a KOFE (knowledge of Financial Education) plan free of charge to the employee to help provide the employees with the tools needed for financial wellness.
Hourly and Salary employees will receive 6 paid holidays each year.
We offer a competitive PTO (Paid Time Off) program; employees begin to accrue hours from day one worked (eligible to use after 90 days of employment). PTO is accrued for the first 2 years at 1 hour for every 40 hours worked at 3 to 10 years 1.53 hours of PTO for every 40 hours worked and at 10 years 2.30 hours of PTO for every 40 hours worked.
We offer a vehicle purchasing programs for all the vehicle brands we offer. All you need to do is contact the GM of that dealership to see what options they currently have available.
Requirements:
- Previous experience in warranty claims processing with Chrysler and GM is a plus.
- Understanding of warranty programs, repair order documentation, and service history.
- Strong attention to detail, excellent organizational and time-management skills, and ability to work under pressure.
- Strong verbal and written communication skills to interact with customers, technicians, and management.
- Proficient with warranty management software and general office software.
- Ability to identify discrepancies in claims and work toward resolutions
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