November 5, 2024

OUTDOOR LIVING SUPPLY LLC

Winston-Salem

FULL TIME

Assistant Store Manager

Role Summary: The Assistant Store Manager oversees the overall store operations (i.e., expenses, merchandising standards, compliance, safety, security, and workforce) and those directly helping customers to drive positive customer experiences, sales, and margin performance.
The Assistant Store Manager works closely with cross-functional partners in IT, HR, Marketing, Product, Operations, and Transportation at the Region and Corporate levels to execute OLS’ business strategy within their store. To be successful, the Assistant Store Manager must build and support a store culture, in partnership with key stakeholders, that is aligned to OLS’s mission and behaviors where employees are engaged and inspired.
This leader is also responsible for maintaining a strategic view of store talent needs, recruiting and developing talent, driving execution of sales and service strategies, analyzing relevant data to inform store-specific strategies, championing customer service, proactively addressing store needs, and acting as OLS’s brand ambassador for the community.

Job Responsibilities

Strive to achieve and exceed all corporate and financial goals & priorities.
Ensure employees deliver friendly, professional and timely service to all customers.
Develop and instill a culture of teamwork with focus on responsible reliable revenue growth that meets or exceeds expectations.
Support oversight of sales, customer service, and operations staff.
- Support assignment of all required store functions to staff and ensure completion of all duties.
- Monitor facilities and product displays for appearance and cleanliness.
- Maintain adherence to equipment and facility maintenance, and safety guidelines.
- Train staff on ERP for optimization and effectiveness.
- Enforce recruitment, onboarding and training processes.
Perform designated administrative functions such as Net Suite processes, invoicing, PO creation, inventory, financial reconciliations, bank deposits, timekeeping, etc.
Work with Store Manager and/or regional management to analyze store financials, operations, vendor partners relationships, product mix, and pricing to implement tactics and strategies for success.
Make recommendations of performance goals and support the management of staff performance.
Maintain a 5-Star score of 4.3 or better.
Support the performance, profitability, and store programs.

Seek out opportunities for expansion and growth by developing new business relationships.
Provide guidance and feedback to help others strengthen specific knowledge/skill areas.
Understand product options, applications, design elements, and their units of measure.
Support budgetary and resource allocation plans.
Support resolution of internal staff conflicts efficiently and to the mutual benefit of all involved.

Adhere to organizational exactness with inventory management.
- Observe best practices that achieves appropriate product flow at efficient levels that deliver sustainable revenue growth.
- Support compliance to a prompt accurate receiving process that assures quality.
- Support rigid compliance to inventory accuracy.
- Support reaction to slow or obsolete stock with immediate corrective action.
Contribute to a culture of continuous education.
Advance marketing and merchandising opportunities.
Support & develop brand recognition with execution of local promotional opportunities. i.e., Trade Shows, email campaigns, promotional literature, etc.
Periodic travel may occur for meetings, trainings, or to support neighboring stores.
Operate within company policy and submit reports as requested.
Perform duties as requested by your supervisor.
Operate with FORTITUDE: Fun, Optimism, Respect, Teamwork, Integrity, Trust, Unity, Drive, and Empowerment.

Minimum Job Qualifications

Bachelor’s or Associate Degree in business-related field, or industry certifications, preferred
1-3 years’ experience in the industry or a related field required
Strong product knowledge
Strong skills using Microsoft Office Suite – including Outlook, Teams, Word, Excel
Strong skills using an ERP, including running reports and data entry
1 year experience as team leader in the industry or related field strongly preferred
Proven ability to work under pressure, organize, manage, prioritize and execute on multiple deliverables
Strong communication and interpersonal skills
Ability to manage and motivate employees
Ability to analyze data and identify trends
Financial skills, elevated math skills
Ability to build relationships with internal and external partners

Other Skills and Abilities

PHYSICAL DEMANDS

Frequently required to stand/walk
Frequently required to talk, see or hear
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times

WORK ENVIRONMENT
Work is performed onsite at a company store and related outside yard and warehouses. Work environment varies as this position often requires time spent indoors at the store seated at a computer, or outside in the elements assisting employees and customers in the yard and warehouse. This position may periodically require driving a personal or company vehicle to conduct business, such as delivering samples or visiting customer worksites.

Position Type/Expected Hours of Work
Full-time position. 50+ hours per week, generally following store hours (Monday-Friday, some locations include Saturdays or special seasonal hours)