November 12, 2024

The Tsubaki Tower

Tumon

FULL TIME

Assistant Reservations Manager

Overview
We are seeking a dedicated Assistant Reservations Manager to join our team in the hospitality sector. The ideal candidate will possess leadership skills and a passion for providing exceptional guest experiences. In this position, you will oversee the reservations department, ensuring that all guest inquiries are handled efficiently and professionally. This role is crucial in maintaining high standards of guest service and guest relations at in our hotel.
Duties

Manage the daily operations of the reservations department, ensuring smooth workflow and efficient handling of guest inquiries.
Supervise and train Reservations Agents in practices pertaining to promoting and booking hotel room reservations, data entry, and customer service excellence.
Utilize phone systems and reservation software to manage bookings, cancellations, and modifications.
Develop and implement strategies to enhance guest service / satisfaction.
Work with other departments to ensure seamless communication regarding guest requests and special accommodations.
Maintain accurate records of reservations, cancellations, and customer feedback for reporting purposes.
Address any guest concerns or issues promptly to ensure a positive experience throughout their stay.
Promote a culture of teamwork within the department while fostering an environment that encourages staff development.

Requirements

Experience in reservations with a background in front desk operations and familiarity with systems used in hotel environments.
Excellent communication skills, both verbal and written.
Strong organizational skills with attention to detail, capable of managing multiple tasks simultaneously.
Ability to work flexible hours, including weekends and holidays as needed.
A passion for the hospitality industry with a commitment to enhancing guest experiences.

Join our team as Assistant Reservations Manager where you will play a key role in creating memorable experiences for our guests while leading a dedicated team in a dynamic environment.
Job Type: Full-time
Pay: $14.50 - $16.50 per hour
Expected hours: 40 per week
Schedule: