November 5, 2024

Unscripted Durham

Durham

FULL TIME

Assistant General Manager

Job Overview
We are seeking a dedicated and experienced Assistant General Manager to join our team in a fast-paced quick service restaurant environment. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. This role is crucial in supporting the General Manager with daily operations, ensuring that the restaurant runs smoothly and efficiently while maintaining high standards of food quality and service.
Duties

Assist in managing daily operations of the restaurant, ensuring compliance with company policies and procedures.
Oversee food management processes to maintain quality and safety standards.
Provide excellent customer service by addressing guest inquiries and resolving complaints promptly.
Manage point-of-sale (POS) systems, including Aloha POS, to ensure accurate transactions and reporting.
Support budgeting efforts by monitoring expenses and implementing cost-control measures.
Lead shift management activities to ensure optimal staffing levels and efficient workflow.
Develop training programs for new staff members, fostering a culture of continuous learning and development.
Collaborate with team members to enhance team management practices, promoting a positive work environment.
Assist in inventory management, including ordering supplies and conducting stock audits.

Requirements

Proven experience in a supervisory or management role within the food service industry, preferably in a quick service fast food restaurant.
Strong knowledge of food management practices and health regulations.
Exceptional customer service skills with a focus on guest satisfaction.
Proficiency in using POS systems, particularly Aloha POS, is preferred.
Solid budgeting skills with the ability to analyze financial reports.
Effective shift management capabilities to ensure smooth operations during peak hours.
Experience in training development to enhance staff performance and knowledge.
Strong leadership qualities with the ability to motivate and manage a diverse team.
Excellent communication skills, both verbal and written.

Join our dynamic team where you can make an impact while growing your career in the fast-paced world of quick service dining!
Job Type: Full-time
Pay: $68,000.00 - $70,000.00 per year
Benefits: