November 15, 2024

Hyatt Regency Mission Bay Spa and Marina

San Diego

FULL TIME

ASSISTANT DIRECTOR OF OPERATIONS - (ROOMS DIVISION)

Summary

Hyatt Regency Mission Bay is the epitome of the San Diego experience, located in the heart of Mission Bay surrounded by the best beaches and of course Sea World and Belmont Park to enjoy. This resort style property is right on the water with pools, waterslides and the best sunsets in southern California and we are looking for top talent to share these experiences with our guests, are you ready?
The Assistant Director of Operations – Rooms, is responsible for overseeing and directing Front Office, Valet, Guest Services, Concierge, Housekeeping, the Marina, as well as assisting with oversight of the Food & Beverage Division.

Duties include:

Responsible for short and long term planning and the management of the Rooms/Food and Beverage operations in the front and back of the house

Develop and recommend the budget, marketing plans and objectives and manages within those approved plans

Implement and maintain F&B sales/marketing programs

Direct and oversee development of employees

Hire, train, empower, coach and counsel, performance and salary reviews

Cover and support in Front Office and Housekeeping Operations as needed

Perform daily room inspections to ensure quality and standards are met

Send pre/post arrival guest communications

Drive Hotel Metrics and Financial targets

Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage/rooms operations

Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality

Implement procedures to increase guest and associate satisfaction

Exercise quality control for both Rooms and food and beverage

Maintaining Hyatt standards of service and ensure their implementation

Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards

Maintain communications with Corporate Staff

Coach and counsel employees to reflect Hyatt service standards and procedures

The salary range for this position is $91,200.00 - $136,800.00. This is the pay range Hyatt Regency Mission Bay Spa & Marina reasonably expects to pay. Individual salaries will be based on experience and education.

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer including: paid holidays, vacation and sick leave, medical health care, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals and free parking during shifts, and many more!

Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Qualifications