Overview We are seeking a dynamic, motivated, and results-driven Account Manager to join our team! Daily responsibilities include (but not limited to): Perform daily operations for customer accounts including load entry and monitoring, coordination of freight movements, customer communication, tracking and tracing, driver management, fleet maintenance, and management of customer needs. The ideal individual is flexible, open-minded and will be able to identify organic growth opportunities for current customers, as well as provide backup support for management and other team members as needed.
Develop and maintain relationships with key accounts, ensuring high levels of customer satisfaction.
Identify new business opportunities and drive sales growth within assigned accounts.
Analyze market trends and client needs to provide tailored solutions that meet their objectives.
Communicate effectively with customers and drivers
Provides exceptional customer service and support by frequently and proactively reaching out to customers to establish rapport, deepen working relationships, and win revenue-generating opportunities
Collaborate with internal teams to ensure seamless delivery of services and products to customers
Utilize Salesforce or similar CRM tools to track account activity, manage sales pipelines, and report on performance metrics.
Lead initiatives aimed at improving account management processes and enhancing client engagement.
Qualifications
Proven experience in admin, account management, and/or business development
Strong analytical skills with the ability to assess market conditions and client requirements effectively.
Excellent communication skills, both verbal and written, with a talent for building rapport with clients.
Demonstrated leadership abilities in managing projects or teams within a sales environment.
Proficiency in Salesforce or other CRM software is highly desirable.
Ability to negotiate effectively while maintaining positive client relationships.
A proactive mindset with a focus on achieving results and exceeding client expectations.
Schedule
In-Person (Office)
Monday-Friday 8am-5pm
On call / weekends as needed
Join our team as an Account Manager where you can make an impact by fostering strong client relationships while driving business success! Job Type: Full-time Pay: From $25.00 per hour Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
On call
Weekends as needed
Supplemental Pay:
Bonus opportunities
Performance bonus
Yearly bonus
Education:
High school or equivalent (Preferred)
Experience:
Account Management: 1 year (Required)
Ability to Commute:
Asheville, NC 28803 (Required)
Ability to Relocate:
Asheville, NC 28803: Relocate before starting work (Required)