November 15, 2024

Total Transportation

Richland

Account Manager

RICHLAND, MS
Monday-Friday 7:30am-4:30pm
Position open to remote: No
Grade: ES14
Compensation Range: $52,100 - $78,200
Who We Are:
Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.
Why Total Transportation?
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

Medical, Dental, and Vision
Basic/Supplemental Life
Accidental Death/Dismemberment
Health Savings Accounts
Flexible Savings Accounts
Company Paid Holidays
Paid Time Off
401k with Employer Matching Contribution
Employee Stock Purchase Plan
Paid Parental Leave
Short Term Incentive Program
Employee Assistance Program
Pet Insurance

What You’ll Do:

Consistently and continually solicit committed and non-committed freight orders from a designated and assigned customer base via a multitude of communication exchanges on a daily basis, commensurate with company and business level needs.

Develop and maintain strong customer relationships to allow for the greatest opportunities in generating the highest level of freight order volumes.

Continuously monitor all available communication exchanges of receiving freight load orders to accept available loads

Aggressively accept, pre-accept and enter all freight orders into the XPM New Order Management System.

Work with all Load Planning and Customer Service Managers to maximize the amount of freight orders to accept. Offer and outsource the appropriate loads to the Total Logistics.

Track and trace all active orders for current on-time status and proactively contact customers, providing them with shipment status. Seek alternate solutions with customers in the event of a service deviation, including change of pick up or delivery appointments.

Keep customers informed of the status of deliveries, including in some cases updating of the customer web sites or EDI exchanges. Contact load planning and fleet management whenever it appears likely that TTMS may not meet a commitment to seek alternate truck assignment for the load or other solution to prevent service failure to customer.

Record and notate customer complaints regarding freight orders. Remedy customer complaints regarding TTMS service to maximize customer satisfaction.

Maintain customer call solicitation sheets daily, notating contact with customer, number of loads booked, current trailer pools and any customer comments. Submit the completed call sheets to the appropriate field Sales Representatives and Customer Service Managers.

Interface with field Sales personnel to advise them on any feedback provided by the customer relative to our service, product offerings or, changes in their business levels with Total Transportation.

Monitor trailer pools at customer facilities daily to ensure the customer has the specified number of trailers available for loading. Monitor usage of trailer pools to ensure that trailers are being turned and utilized to the trailer pool expectations.

Utilize booking tools to obtain data regarding booking averages and market trends

Understand and communicate customer metrics internally

Advise extended coverage on changes through regular updates on the CSR Share Drive, Weekend Book, and Desk Book.

May enter pick-up and delivery information specified by the customer into XPM Order Modification system or assign pickup and delivery window into XPM Order Modification system when customer does not specify appointment times.

May travel to a customer or business site for business related meetings or entertainment purposes.

What We’re Looking For:
Education

High school diploma or equivalent required,

Experience

Minimum of 6 months in freight scheduling, customer service, inside sales or fleet operations required; may consider other customer service, inside sales or sales experience outside the transportation industry.

Skills/Certifications

Intermediate communication skills and common courtesy required; ability to exchange information effectively in a concise and logical way and be sensitive to audience diversity. Intermediate level of tact and diplomacy when dealing with others and handling sensitive issues.

Intermediate computer skills required; experience with Microsoft Office, Internet and applicable company specific applications.

Experience working in a deadline driven environment preferred.

Work Environment / Physical Requirements – Normal office settings.
This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.
This role will remain open until it has been filled.
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