Job Opportunities in United Kingdom

Purpose of role
incred ABLE is seeking a dedicated and skilled Service Coordinator to join our team. This role is highly collaborative and involves working concurrently alongside Operation Managers to ensure the efficient administration of both contracted services (e.g., ASB, YEP, POP) and non-contracted services (e.g., BIG).
This is a very interactive role where excellent communication skills are essential. The ideal candidate will have a background in the disability support sector and demonstrate the essential abilities to interact effectively with people with disabilities.
The primary responsibilities of this role involve ensuring the smooth and efficient operation of services, encompassing the effective processing of referrals to the seamless execution of service delivery. The successful candidate will work closely with both new and existing staff members to promote and uphold best practices in all aspects of their work. The candidate will engage with participants, their families, and professionals in a multidisciplinary setting, necessitating exceptional communication and organisational skills to ensure the accurate and professional management and documentation of these interactions.
The successful candidate must demonstrate creativity and meticulous attention to detail. Strong organisational skills are essential, along with the capacity to work independently. Additionally, the candidate should be able to effectively collaborate as part of the dynamic and enthusiastic incred ABLE team.
Role Specific duties -
1. Facilitation of Non-Contracted Services
· Gather data from monitoring expressions of interest and referrals from social workers (monitoring and providing feedback to Operations Managers).
· Process referral and registration forms received from various sources, including social workers, healthcare providers, and other agencies.
· Manage database entry based on referral forms, registration forms, care plans, care assessments and risk assessments.
· Act as liaison between the organisation and trust, social workers, Trust’s finance department to establish status of self-directed support in relation to allocation of service.
· Conduct in-person home visits in collaboration with social worker to assess participant needs. Interface directly with participant/families, social workers to gather relevant information.
· Introduce support workers to participant/families, facilitate smooth transition and rapport building.
· Collaborate closely with operations manager to ensure alignment with service provision goals and participant needs.
· Conduct reviews of service allocation to ensure alignment with participant needs and applicability of placement.
· Along with operations manager, report data to Head of Operations for future strategic planning - participant numbers, waiting list numbers, placement opportunities.
· Facilitate constructive collaboration between operation managers and social workers regarding placement options leading to improved service provision and outcomes.
· Support non-contracted service performance by observing staff and assisting in the development and implementation of best practices in service delivery.
2. Facilitation of Contracted Services
· Collaborate with the respite coordinator in the Trust to ensure accurate and timely receipt of participant information for contracted services.
· Oversee the schedule for Adult Short Breaks, YEP, POP and any other contracted services, ensuring open lines of communication with participants confirming attendance.
· Manage database entry based on referral forms, registration forms, care plans, care assessments and risk assessments.
· Schedule and book a variety of activities and events for contracted services.
· Maintain and monitor a calendar for events, ensuring all activities are organised efficiently.
· Liaise with external organisations to plan and organise activities effectively, ensuring seamless execution of events.
· Work with the operations manager to ensure all contracted services are fully staffed. Ensure staff members are informed of their schedules in a timely and appropriate manner.
· Support contracted service performance by observing staff and assisting in the development and implementation of best practices in service delivery.
3. Recruitment
· Collaborate with the service operations manager to produce a monthly report detailing the number of participants, staff, and any identified gaps in service provision.
· Assist the operations manager in short listing candidates for support and project worker roles.
· Assist the operations manager with conducting interviews with shortlisted candidates.
4. People Management
· Induct newly recruited staff - provide orientation to the organization, policies, and procedures.
· Assist the operations manager in developing and managing staff schedules.
· Assist the operations manager in delivering training sessions for new and existing staff.
· Revise and implement incred ABLE’s standard operating procedures and ensure proper communication and training for staff members.
· Assist operation managers to establish performance management processes, including regular supervision and performance appraisals.
· Monitor performance metrics and provide feedback to staff to facilitate their professional growth and development.
5. Volunteer co-ordination
· Recruit and onboard volunteers, ensuring they are well-prepared through training and orientation.
· Manage and support volunteers by addressing concerns and aligning their roles with their skills and interests.
· Coordinate volunteer schedules and activities, ensuring adequate coverage for events and projects.
· Monitor and track volunteer performance, maintaining records of their contributions for reports and recognition.
· Engage and retain volunteers by fostering a positive culture, organising recognition programmes, and team-building events.
6. Training and Development
· Oversee a comprehensive training matrix outlining training requirements for different roles and levels within the organisation.
· Assist the operations manager to identify training needs through performance evaluations and skills assessments.
· Work closely with the operations manager to coordinate and deliver training programs and initiatives, including both internal and external training opportunities.
7. General
· Work in a manner that protects sensitive information - The post holder will often be privy to confidential information.
· Ensure all duties and responsibilities are carried out in compliance with GDPR, Safeguarding and Health and Safety policies, quality, and statutory regulations.
· Ensure all duties and responsibilities are carried out in a manner consistent with incred ABLE’s policies and procedures, enhancing the organisation’s reputation.
· Participate in training opportunities which are appropriate for the role in which you are employed.
· Work flexibly to meet the needs of the organisation.
The above duties and responsibilities do not encompass the full range of tasks that may be required of the post-holder. These tasks may vary from time to time without altering the nature of the position or the level of responsibility; this flexibility is reflected in the salary level.
Job Types: Full-time, Permanent
Pay: From £25,966.00 per year
Benefits:

• Company pension
• Free parking

Work days:

• Monday to Friday

Work Location: In person
Application deadline: 25/01/2024
Reference ID: SC-10/24