Operational Team Leader

September 19, 2024

Companies House

Cardiff

PART TIME & FULL TIME & OTHER

Details

Reference number

370923

Salary

£27,663 - £29,470

Successful candidates will be offered the minimum of the pay scale, but in some circumstances salary negotiations will be dependent on the demonstration of skills and experience. All our roles come with an excellent benefits’ package, including the generous Civil Service Pension Scheme. Further salary increases depend entirely upon the outcome of our annual pay negotiation with central government. If you are a current Civil Servant transferring to us, your salary will be discussed in line with our pay policies.

A Civil Service Pension with an employer contribution of 28.97%

Job grade

Executive Officer

Band C

Contract type

Permanent

Business area

CH - Customer Delivery Directorate

Type of role

Operational Delivery

Working pattern

Flexible working, Full-time, Part-time

Number of jobs available

Contents

Location

About the job

Benefits

Things you need to know

Apply and further information

Location

Cardiff, Wales, CF14 3UZ

About the job

Job summary

We believe Companies House is a great place to work and we’d love you to come and join us!
At Companies House our aim is to be the best registry of companies in the world, achieved through brilliant people, working on brilliant systems, delivering brilliant services. Through our new powers we’re excited to be working across government to fight economic crime.
We’re going through an exciting change at Companies House as our new powers are being introduced. As part of this we’re looking for some great Operational Team Leaders to lead our operational teams.
We need committed, confident and adaptable individuals, who can work independently but are also great as part of a team; working together to deliver more for our customers.
Do you thrive in a challenging, dynamic operational environment?
Do you have great communication and team working skills?
Do you enjoy leading colleagues to help them be the best they can be?
If so, these roles are for you and we’d love to receive your application!
Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrollment into the Civil Service Pension scheme with a contribution rate averaging 28%.
Find out more about what a great place Companies House is to work

Job description

Our Operational Team Leaders will:

Provide great leadership, coaching and support – role modelling positive behaviours whilst also providing policy and legislative knowledge.
Line managing a team – ensuring excellent team performance, great delivery, and quality of service.
Provide great customer service.
Collaborate effectively with stakeholders.
Focus on and deliver continuous improvement for themselves and others - to build performance capabilities and drive engagement to achieve high quality outcomes.
Communicate well and build relationships – supporting people to achieve our vision and goals.
Ensure diversity, inclusion and staff wellbeing are valued and supported.

Person specification

We’re looking for Operational Team Leaders who:

Are great leaders - setting a professional culture whilst delivering continuous improvements and building capability.
Can be strong line managers who can build strong and trusted relationships - to check-in with colleagues, support staff wellbeing and handle challenging. conversations.
Deliver and improve operational performance – living our values of being bold to share good ideas to improve the integrity of the register.
Confidently put customers at the heart of everything they do - displaying enthusiasm around delivering best in class service.
Are great communicators – to convey messages clearly verbally and in writing.
Are well organised and adaptable to deliver at pace and under pressure to meet changing priorities and deadlines.

Behaviours

We'll assess you against these behaviours during the selection process:

Leadership
Developing Self and Others
Managing a Quality Service
Communicating and Influencing

Benefits

Alongside your salary of £27,663, Companies House contributes £8,013 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we’re committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.
Head to Our benefits - Working for us - Recruitment (companieshouse.gov.uk) to find out more about the fantastic benefits package we have at Companies House.
We celebrate diversity...
As an equal opportunity employer, we celebrate diversity, being committed to ensuring we’re representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers.
We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few. We will be happy to discuss any person-centred adjustments, please contact us by emailing recruitment CH@companieshouse.gov.uk
Where will you be working?
You will be aligned to our Cardiff Office, where we are currently using a hybrid approach to the way we work. Our approach to hybrid working provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life. The degree of choice you have will depend on business need, your role and your day-to-day work activities and will be discussed at offer stage.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

In your application form we’d like you to:

Tell us about your employment history, including key responsibilities and achievements.
We’d like you to write a personal statement of 1000 words where you tell us about why you’d be great for this role. We'll be assessing you against the person specification so please include evidence of all elements of the person specification.

At sift candidates will be assessed against all elements of the person specification - please include evidence of these in your application.
At interview candidates will be assessed against the behaviours listed in the advert and we will use a blended interview technique, using Success Profiles: assessing Behaviours and Strengths.
We’re committed to being diverse and inclusive, so please make your application anonymous by removing all identifying personal information (such as names and dates) from your employment history and personal statement.
We understand that you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, and original and doesn’t include ideas or work that isn’t your own. This is so that your application is authentically and credibly your own.
What will the process look like?

We’ll carry out a sift of applications and successful candidates at sift will be invited to an in person interview in our Cardiff Office.
There will also be an activity as part of the interview process - this will be a scenario based activity which will be prepared just before your interview and presented to the interview panel.

Read more information and guidance about Applying for Your New Job.
Our recruitment process is underpinned by the principle of recruitment based on fair and open competition with decisions made on the basis of merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name :

Ruth Frost

Email :

Rfrost@companieshouse.gov.uk

Recruitment team

Email :

recruitmentch@companieshouse.gov.uk

Further information

We welcome applications in Welsh / Rydym yn croesawi ceisiadau yn y Gymraeg.

Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commission’s Recruitment Principles. In accordance with the Civil Service Commissioners’ Recruitment Principles, our recruitment and selection processes are underpinned by the requirement of appointment on the basis of merit by fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact infopoint@companieshouse.gov.uk in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commission .

info@csc.gov.uk

Civil Service Commission, Room G/8, 1 Horse Guards Road SW1A 2HQ