Job Opportunities in United Kingdom
September 11, 2024
Marriott International, Inc
London
FULL TIME
Luggage Porter - Guest Arrival Expert
Job Number 24157833
Job Category Rooms & Guest Services Operations
Location St. Pancras Renaissance Hotel London, Euston Road, London, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras Renaissance Hotel
Masterpiece by Design. Dynamic by Nature
The St. Pancras Renaissance Hotel is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.
Position Summary
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Luggage Porters take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, Guest Arrival Experts make transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts – to get it right for our guests and our business each and every time.
Responsibilities: Here's what your journey with us entails
In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Category Rooms & Guest Services Operations
Location St. Pancras Renaissance Hotel London, Euston Road, London, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras Renaissance Hotel
Masterpiece by Design. Dynamic by Nature
The St. Pancras Renaissance Hotel is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.
Position Summary
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Luggage Porters take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, Guest Arrival Experts make transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts – to get it right for our guests and our business each and every time.
Responsibilities: Here's what your journey with us entails
- Addressing guests' service needs in a professional, positive, and timely manner.
- Welcoming and acknowledging each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Providing assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
- Anticipating guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Engaging guests in conversation regarding their stay, property services, and area attractions/offerings.
- Assisting other associates to ensure proper coverage and prompt guest service.
- Tagging, storing, and retrieving luggage from luggage storage, providing guests with proper claim tickets for their luggage.
- Continually expanding knowledge of local attractions, popular culture, and consumer brands relevant for hotel guests.
- Staying up to date on the local area, including unique attributes, happenings, and offerings, so that you are prepared to provide specific recommendations for guests.
- Building and using personal and professional resources to offer unique recommendations.
- Communicating recommendations in a way that builds excitement and interest among guests and associates.
- Previous experience in a similar role is preferred.
In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
- 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
- Pension scheme participation.
- Life Assurance coverage.
- Annual Performance Review pay adjustments.
- Complimentary gym and spa access.
- Free St. Pancras Experience for you and a guest, including breakfast.
- Free meals while at work.
- Dry-cleaning service availability.
- Complimentary enrolment in Benefit Hub, granting unlimited deals from various retailers and more.
- 50% discount at any of the St Pancras outlets.
- Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
- Travel ticket season loan.
- Cycle to work scheme.
- Employee Assistance Programme access.
- Comprehensive Training and Development programme participation.
- Awards and recognition celebrations, among many other benefit
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
We regret to inform you that this job opportunity is no longer available
Latest Job Opportunities
October 15, 2024
Hotel Co 51
Night Auditor (Night Crew Member) - MOXY Aberdeen Airport
Aberdeen
OTHER & FULL TIME
View Details
October 15, 2024
Hotel Co 51
Crew Member - MOXY Edinburgh Fountainbridge
Edinburgh
OTHER & PART TIME
View Details
October 15, 2024
Alfred H Knight Group
Sampling & Preparation Operative
Dundonald
FULL TIME
View DetailsOctober 15, 2024
Hostelling Scotland
Duty Supervisor - Braemar Youth Hostel
Braemar
OTHER & FULL TIME
View Details
Similar Jobs
September 10, 2024
Andras Hotels
Holiday Inn Express - Kitchen Porter
Belfast
FULL TIME
View Details
August 22, 2024
Creative Gardens (NI) Limited
Kitchen Porter
Ballymena
FULL TIME & OTHER
View Details
August 20, 2024
Galgorm
Night Porter - The Rabbit Hotel & Retreat
Templepatrick
PART TIME
View DetailsNew Jobs from This Company
October 14, 2024
Marriott International, Inc
Food and Beverage Intern - JW Marriott Grosvenor House
London
FULL TIME & INTERN
View Details
October 14, 2024
Marriott International, Inc
Recreation Experience Expert
Glasgow
FULL TIME
View Details
October 14, 2024
Marriott International, Inc
Kitchen Porter
Glasgow
PART TIME & FULL TIME
View Details