September 3, 2024

University of Salford

Salford

PART TIME & OTHER

Information Support Assistant - Term Time Only

Opportunity ID

2627

Opportunity Closing Date

30/09/2024, 23:55

Primary Location

Salford - Peel Park Campus

School or Business Unit

Directorate of Student Success, Administration & Support

Contract Type

Part Time Permanent

Salary

£24,248 - £26,445

Please note as this opportunity is part time the salary quoted will be pro rata based on the hours worked.

Under the recent immigration rules, this role is not eligible for sponsorship under the Skilled Worker route.
Candidates are expected to demonstrate their right to work in the UK to be eligible for the post.

Opportunity

A bit about the Library Services Team…
The Library Services team provides high-quality learning spaces and excellent frontline support to students, aiming to create a sense of belonging at the University. Library Services are responsible for the delivery of services including access management, resource lending, enquiry services and for the management and development of libraries and learning spaces across the campus.
We make every interaction count, always looking for the best solutions to problems. Our team builds rapport with our service users, cultivating an inclusive Library community where students can be themselves and feel supported. We aim to ensure that all students have a positive, vibrant, and engaging experience whenever they use our service.
So, what will the role involve?
We are seeking an exceptional candidate with the skills and personal attributes to deliver excellent customer services as part of the Library Services Team. As an Information Support Assistant, your responsibilities will include:

Respond to student enquiries in a professional manner
Promoting library services and programmes to service users and assisting with outreach and engagement activities.
Proactively engaging with users to build a library community where students can be themselves and feel supported.
Monitoring the use of library spaces and services and dealing with any challenging behaviour in accordance with library policies and procedures.

You will be expected to:

Support students on their learning journey making a difference to their life at the University of Salford.
Build professional relationships, anticipating and meeting student needs
Be confident in dealing with challenging behaviour including but not limited to, inappropriate language, and non-compliance with library policies and procedures
Learn new systems and skills as our service is constantly evolving and changing

What are the hours?
This role will be during term time only. The hours for the role are the following:

Monday - 15:30 to 21:00
Tuesday - 15:30 to 21:00
Wednesday - 15:45 to 21:00
Thursday - 16:00 - 21:00

We require flexibility with these hours and there may be times where you are expected to work earlier in the day.
There is more information about the duties and responsibilities of this role in the person specification linked below.
If you are passionate about providing exceptional customer service and have experience of working in a customer service environment, we encourage you to apply for this role.
If you’ve got further questions, please contact the hiring managers, Plamen Ivanov (p.s.ivanov@salford.ac.uk) and Jennifer Onochie (j.ekeneonochie@salford.ac.uk) for a chat.
We’re continually looking to improve our recruitment processes to ensure they’re fair and inclusive. We’d like to complete an application review of this vacancy, and we’re hoping we can include your data.
Participation is optional - we’ll ask you to opt in or out in your application.
If you take part, this review won't affect your application.
It can take place approximately up to 6 months after the closing date. Your data would only be shared in a small group of authorised colleagues, and will help us monitor inclusivity, reduce unconscious bias, and create better experiences.

Job Description