Job Opportunities in United Kingdom
October 14, 2024
University of Edinburgh
Edinburgh
FULL TIME
Information and Support Supervisor (EdHelp)
Grade UE05 £28,879- £33,232
Information Services Group- Help Services
Full-time: 35 hours per week
Open-ended: Permanent Contract
The Opportunity:
The Information and Support Supervisor will work 35 hours per week, Sunday to Thursday, with a pattern of: Sunday 12-7pm, Monday 9am-5pm, Tuesday 12-8pm, Wednesday and Thursday 9am-5pm.
The role involves providing front line support to students, staff, NHS staff and visitors of the University across a range of services including Library, IT, Student Finance and Student Administration. The successful candidate will provide excellent customer service while offering face-to-face and online help and information to users while managing a high volume in-person and online enquiries, working flexibly in order to respond to shifting service need and resolving user queries whenever possible, passing on those which require more specialist help
Your skills and attributes for success:
We welcome informal enquiries about the role – to find out more, please email Pam Wells, Ed Help Service Delivery Manager at Pam.Wells@ed.ac.uk
To apply, upload a CV and cover letter before (Closing date).
As a valued member of our team, you can expect:
Championing equality, diversity and inclusion
The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.
Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages (opens new browser tab ).
On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.
Key dates to note
The closing date for applications is Monday 28 October 2024.
Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone.
Interviews will be held in-person in November 2024 .
Information Services Group- Help Services
Full-time: 35 hours per week
Open-ended: Permanent Contract
The Opportunity:
The Information and Support Supervisor will work 35 hours per week, Sunday to Thursday, with a pattern of: Sunday 12-7pm, Monday 9am-5pm, Tuesday 12-8pm, Wednesday and Thursday 9am-5pm.
The role involves providing front line support to students, staff, NHS staff and visitors of the University across a range of services including Library, IT, Student Finance and Student Administration. The successful candidate will provide excellent customer service while offering face-to-face and online help and information to users while managing a high volume in-person and online enquiries, working flexibly in order to respond to shifting service need and resolving user queries whenever possible, passing on those which require more specialist help
Your skills and attributes for success:
- Customer focused with proven customer service skills
- Team or service leadership skills
- Ability to quickly learn new IT applications and business systems in order to support users and resolve common issues
- Well developed written, verbal and interpersonal skills
- Ability to problem solve and be accurate and methodical
- Ability to manage a high volume of enquiries both face-to-face and online
- A proven ability to work well independently and as part of a team
We welcome informal enquiries about the role – to find out more, please email Pam Wells, Ed Help Service Delivery Manager at Pam.Wells@ed.ac.uk
To apply, upload a CV and cover letter before (Closing date).
As a valued member of our team, you can expect:
- A competitive salary of £28,879 – £33,232 (UE05)
- A chance to improve student experience by delivering high quality support in the areas of Library, IT, Student Administration and Student Finance
- An exciting, positive, creative, challenging and rewarding place to work.
- To be part of a diverse and vibrant international community.
-
Comprehensive Staff Benefits, such as a generous holiday entitlement, a defined benefits pension scheme, staff discounts, family-friendly initiatives, and flexible work options. Check out the full list on our staff benefits page (opens in a new tab) and use our reward calculator to discover the total value of your pay and benefits.
Championing equality, diversity and inclusion
The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.
Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages (opens new browser tab ).
On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.
Key dates to note
The closing date for applications is Monday 28 October 2024.
Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone.
Interviews will be held in-person in November 2024 .
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