Job Opportunities in United Kingdom

• Ensure the Barry’s vision is brought to life on a daily basis through embodying our values
• Ensure every client receives a best in class welcome to the studio, including a personalised greeting, and a goodbye when leaving
• Deliver exceptional service during a class sign in, work quickly and efficiently whilst upholding our service standards
• Respond effectively to client queries in person and via phone and email. Ensure you reach a solution which meets both the business and client needs
• Have a full understanding of our POS system, and be able to process payments, update records and make or amend bookings including private classes
• Maintain high energy during class changeovers and keep a positive atmosphere at all times
• Ensure all first timers are inducted thoroughly, including a receiving a personalised introduction to Barry’s, step away from the desk, guide them round the studio, demonstrate the lockers and introduce them to the fuel bar
• Operate the fuel bar, making pre and post Barry’s class shakes for clients with a can-do attitude
• Build client relations by getting to know clients and remembering their personal preference such as their favourite shake
• Use the booking system to ensure all client milestones such as birthdays and class achievements are recognised
• Use down time on desk to identify areas of opportunity for client outreach and community building
• Open and close the studio and ensure that all necessary tasks are carried out
• Work with the facilities team to ensure the studio space, including fuel bar, reception and changing areas, are kept clean and maintain hygiene standards
• Work with the instructor team to ensure classes start and finish on time, and support with any technical difficulties such as sound or microphone malfunctions
• Be proactive in handling complex client inquiries and delivering custom solutions to meet individual client needs, seek help from studio management when necessary
• Maintain product knowledge for all studio retail operations, including fuel bar
• Understand any marketing initiatives and be proactive in ensuring these are executed effectively
• Communicate studio offerings, promotions, and special events to all clients, supporting with bookings or sign ups when necessary
• Assist studio management with daily studio tasks and other projects as necessary.

REQUIREMENTS

• Ability to work non-traditional hours, including early mornings, late evenings, weekends, and holidays.
• Required to work 25 hours working any 5 days from 7. Days of work are variable. You will be required to work on any day of the week, and this will be determined by your manager in accordance with the needs of the business, with at least one of those days being a Saturday or Sunday.
• Strong hospitality skills with knowledge of principles and processes for providing customer service.
• Ability to establish and maintain constructive and cooperative long-term interpersonal relationships with clients, peers, and supervisors.
• Ability to communicate effectively and in a time-sensitive manner.
• Excellent organisation and time management skills.
• Ability to follow instructions in a fast-paced environment.
• Detail-oriented mindset, with an eye for customer satisfaction and cleanliness.
• Proven dependability and reliability.
• Friendly, outgoing personality and can-do, optimistic attitude.
• Professional in appearance and behaviour at all times.
• Enthusiasm for the Barry’s brand.
• Ability to kneel, bend, reach, climb, and stand for long durations of time.
• Ability to move and lift equipment and supplies of 30+ pounds.

• Free gym membership
• Staff retail discounts
• Flexible working
• Commission opportunities
• Company social events
• Career growth opportunities
• Workplace pension scheme