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Job description

Vacancy: Communal Caretaker
Closing Date: Sunday 6 October
Shortlisting Date: Tuesday 8 October
Interviews: W/C 14 October
Salary: £23,677.30

About the vacancy:
In this role you will provide an efficient and effective caretaking service for Communal blocks, ensuring the safety of our customers. A commitment to provide a strong community focus to improve the lives of our customers/residents. Demonstrating Newport City Homes’ equal opportunities, Health & Safety, and customer service standards in all activities. Ensuring that resident engagement and participation is at the heart of all activities. Ensuring the activities of the organisation are carried out to the highest standards of integrity and professionalism in accordance with all relevant legislation.

Specifically, the role will:

• Communicate effectively with residents, internal trade teams and external contractors to ensure excellent customer service.
• Ensure the cleanliness of the premises is maintained to a high standard and that all internal and external communal areas are free from litter and are cleaned as per the agreed cleaning specification.
• To observe all regulations related to Health & Safety at Work including COSHH, Manual Handling and the Organisation’s Health & Safety Policy.
• To commit to keeping the communal area’s free from debris and being used as storage areas, assist in maintaining a risk-based inspection regime for all NCH areas to satisfy NCH obligations in relation to public health & safety and to minimise potential liability claims and ensure all caretaking and cleaning work records are up to date and relevant, utilising the relevant IS system.
• Ensure safe storage of cleaning materials and equipment etc. and re-order replacements when necessary.
• Maintain external cleanliness of grounds and safety of the buildings, including litter clearance on communal land, shrub bed areas and car parks, removal of sharps and drug paraphernalia and cleaning of Biohazards such as body fluids
• During winter months ensure the presence of grit bins and clear snow off main footpaths or walkways and spread grit as per the NCH gritting policy.
• To work effectively and liaise with Estates team, to report any maintenance defects, make safe and assist fellow caretakers when required.
• Carry out general Health & Safety maintenance block inspections to help maintain a clean and safe environment.
• When required carry out ground’s maintenance works, vegetation removal, hedge and grass cutting and the treatment of weeds, moss, and knotweed. Using appropriate equipment e., hand tools, power machinery and vehicles with relevant training.
• Advise residents on organisational matters and foster good relationships between residents and Newport City Homes. To assist during resident meetings as necessary.
• Educate residents to correctly dispose of waste and recycling, communicate and enforce anti- fly tipping ethos when necessary.
• Maintain accurate inventories, records and reports as required.
• Work collaboratively with all other service areas to ensure that works delivery is fit for purpose and capable of delivering Value for Money services across the business portfolio of activities.
• To mentor, coach and develop apprentices and other members of staff.
• Work collaboratively with colleagues and stakeholders across the business internally and externally.
• To always work in a safe and appropriate manner to meet the duties and responsibilities within the Health and Safety policies and procedures of the
• Additional, reasonable duties as required.

(Please refer to the attached role profile for more information.)

For further information about the role, please contact [email protected]

Application Process:
We require an application form to be completed for every role (simply hit apply now).

We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application.

Your NCH, our comprehensive benefits package:
We believe NCH is a great place to work and it’s important to us that our people feel the same way.

As well as offering varied and fulfilling careers, we want every colleague to feel appreciated. That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential.

Enhanced Pension Scheme:
We operate two pension schemes, one with Aviva Pensions, and one with the Local Government Pension Scheme (LGPS). Aviva Pensions is a defined contribution pension scheme. LGPS is a defined benefit pension scheme with generous employer contribution values. You may be able to transfer in any other pension you have within your first year of service.
Enhanced Annual Leave:
You’ll start on 25 days annual leave (+ Bank Holidays) which would increase to 30 days following 3 years’ service.
Agile Working Policy (dependent on role):
NCH work with the philosophy that ‘work is something you do rather than somewhere you go.’
Health and Wellbeing:
We have many health and wellbeing policies and initiatives such as Cycle to Work, Enhanced Maternity/Paternity/Adoption and Sick leave and a sabbatical leave policy.
Development:
We offer many professional and personal development options such as paying for professional membership, sponsored study opportunities and career progression and development.
Social Events Committee
Subsidized events available for colleagues and their families to attend! Examples of trips include Drayton Manor, Legoland, and buses to visit Christmas Markets in London and Birmingham!
Sabbatical Leave Policy:
An opportunity to apply for up to 12 months of sabbatical leave once you have worked with us for 3 years. Allowing you to finish writing that book or taking time to tick a few destinations off your bucket list!
Recognition Awards:
We run a colleague led recognition award which encourages colleagues to recognize the achievements of their peers and celebrate the fantastic work we have carried out over the past 12 months.

About Newport City Homes
Newport City Homes (NCH) has a significant presence in South-East Wales, we have a responsibility to make sure our customers, communities and colleagues are given opportunities to grow and succeed as we respond to the significant challenges ahead.

Here at NCH, our true responsibility is to ensure that we create an environment that is equal and fair for all, but this does not mean simply treating everyone the same. As an employer we want everyone to feel supported, valued and treated with respect and kindness, this touches on every aspect of who we are as an association and is one of the cornerstones of how we work. That is why inclusion is one of our values and why we are building our systems, processes and actions around positively promoting a sense of belonging.

As a housing provider our ambition is to provide an excellent customer experience, we want to grow and develop our homes and communities and to be agile and innovative in our approach to solving problems and making decisions. We have three strategic commitments that cut across all our activities and decisions and collectively they enable us to achieve our NCH Strategy 2025, by ensuring we make joined up decisions and choices that make the best use of our resources, have the greatest combined impact and make a positive difference.

Our Values
Active – We take action and get things right first time
Collaborative – We work hard to earn the trust of customers and colleagues
Inclusive – We celebrate our differences and embrace diversity in people and ideas
Trusted – Individually we’re good, but together we’re great

NCH strives to be an equal opportunities employer and welcomes applications from all sections of the community.