Claims Handler

September 20, 2024

Admiral

Cardiff

Closing date
06/10/2024

About Veygo
Veygo offer app-based flexible short-term car insurance. Whether it be learner driver insurance or temporary insurance, our customers can be on the road in the minutes. We’re building a vibrant, exciting, and disruptive scale-up, that puts customer experience and empowerment at the heart of our business and culture.
Veygo operates within Admiral Pioneer. Admiral Pioneer is a company within Admiral Group that seeds, launches, and scales new businesses that are at the forefront of Admiral Group’s diversification strategy.
Responsibilities
As a Claims Handler, you will be responsible for:

Communicate with customers via phone and email
Manage the customers claim from start to finish - from notification, instructing suppliers, providing Total Loss settlements right up to recovering our costs from Third Party insurers
Ensure customers are kept informed and updated during the claims process
Manage your own case load
Communicate with other departments, suppliers and third parties
Make relevant investigations regarding liability and indemnity

Requirements
The successful candidate will ideally:

Have experience working in a Claims Handler role
Be customer centric with strong and transparent communication skills, in any form of interaction
The ability to not only spot problems but dig to the root cause and implement changes
Be able to work on your own initiative and be confident in making decisions
Have strong organisation skills with confidence in challenging the status quo

Salary, Benefits and Work-Life Balance
At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.
All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

Our Commitment to You
At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.
All qualified applicants will receive equal consideration.
#LI-HJ1 #LI-Veygo

We regret to inform you that this job opportunity is no longer available