Case Handler

September 13, 2024

Rolls-Royce

East Grinstead

FULL TIME

Job Description

Case Handler
Full Time
East Grinstead (commutable distance)
Why Rolls-Royce?

We are currently recruiting a Case Handler in our East Grinstead office to work within our Parts Team, this role reports directly to the Parts Supervisor.

The Case Handler deals with customer (internal and external) enquiries, quotations and orders. The person has to process parts quotations / orders from receipt of enquiry through to delivery to the customer, as necessary placing the order on the supplier and seeing it through to invoice stage, resolving any issues arising along the way. On top of this they are expected to handle technical enquiries and liaise with the factory for answers as required. Process workshop tickets were required, monitor stock requirements, carry out order scheduling and support with VCA and Customer contracts.
If you have a good administrative background and you want to join an amazing team, we want to hear from you!
Work with us and we’ll welcome you into an inclusive culture, one that invests in your continuous learning and development, and gives you access to a wide breadth and depth of experience.
We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts.
Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home or another remote location. It’s a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, a minimum of three days per week.

What you will be doing:

Accurately interpret customers enquiries both technically and commercially using information available and if necessary, liaising with the factory for answers
Precisely check customers’ orders and process through to delivery stage as well as authorising / checking colleagues orders as per internal workflows
Ensure timely and accurate parts order processing including placing on internal and external suppliers and liaise effectively with all parties as necessary
Process customer returns and raise credit notes as required
Ensure first class customer liaison including fulfilment of all reasonable customer requests
Ensure timely and accurate processing of sales invoices and clear purchase invoices promptly
Play a key role in periodic stock counts
Maintain excellent liaison with all internal and parent company departments and participate generally in all departmental activities
Assist with material requirement planning (MRP) and order scheduling to ensure suitable stock levels are maintained, meeting customer and internal departments expectations
Were required process workshop tickets, order any parts required and adjust stock requirements to for fill workshop needs
Assist with warehouse duties such as receipting and the picking and packing of goods as required during periods of overload and holiday
Assist Parts Supervisor with forecasting and reporting as required
Carry out any other departmental tasks which may from time to time be reasonably requested for example during periods of holiday, sickness or abnormal workflow
To support VCA and Customer contracts

Who we are looking for:
At Rolls-Royce we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These values form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles.

Computer Skills - proficient in Microsoft Office. On the job training will be provided for PAS, S4 HANA.
Literacy and Numeracy
Strong attention to detail
Enthusiastic person with strong interpersonal skills with ability to take on a wide range of tasks
Proactive in problem solving, able to effectively manage their time
Commercial awareness

We are an equal opportunities employer. We’re committed to developing a diverse team and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential.
We welcome applications from people with a refugee background.
You can learn more about our global Inclusion strategy at Our people | Rolls-Royce